Rock chips booked before they turn into cracks
A chip the size of a loonie is a twenty-minute fill today and a full windshield next month. Every chip caller gets a time while it is still small, even when every tech is out on a job.
A driver calls about a chip or a small star break, often on the drive home.
Asks the size, the spot and whether it's spreading, then books a repair at the shop or on the road.
A repair on the schedule with the vehicle, the damage described and where the car will be.
How it works
- Answers while the techs are out
In the shop's name, on the first ring, even when both vans are in driveways across town and the counter is cutting urethane.
- Asks about the damage
How big, roughly a coin or bigger, where it sits, and whether a line is already running from it. Nothing is promised about whether it can be filled.
- Flags the driver's view
A chip low in front of the driver or near the edge is noted for the tech, since those are the ones your shop often replaces instead.
- Offers shop or mobile
Two open times at the shop, or the mobile window for their part of town if they'd rather the tech come to their work.
- Gives the tape tip
A small piece of clear tape over the chip until the visit keeps dirt and washer fluid out, said the way your techs say it.
- Texts the booking
Time, address or bay, and the chip repair price from your list, so the customer knows what to expect.
Example call
- AI agentThanks for calling Clearview Glass in Barrie, this is Emma. How can I help?
- CustomerA gravel truck threw a stone at me on the 400. There's a chip on the passenger side.
- AI agentThose trucks, honestly. About how big is it, and is there any line coming off it yet?
- CustomerMaybe the size of a dime. No line, just a little bullseye.
- AI agentGood, the sooner it's filled the better. Our tech is near your area tomorrow between 10 and noon, or you can come to the shop at 4:30 today. Which suits you?
- CustomerCould he come to my office? I'm on Bayfield Street.
- AI agentHe can. Is there a spot where he can park beside your car? ... Perfect. Tomorrow between 10 and noon on Bayfield. Until then, a bit of clear tape over the chip keeps the dirt out. I'll text you the details and the repair price.
After the call: Tomorrow's mobile route has the repair on Bayfield Street with the vehicle, the dime-sized bullseye on the passenger side and the parking note, and the customer has a text with the window and the price from the shop's list.
What your team gets
- Chip repairs on the shop or mobile schedule with the damage in the caller's words
- Chips near the driver's view or the edge flagged for the tech before the visit
- Mobile jobs grouped by part of town, with parking notes
- A text confirmation with the time and your chip repair price
- Recording, transcript and summary in the portal
Questions
Will it say the chip can be repaired?
No. It describes what the caller sees to your tech and books the visit. Whether it gets filled or replaced is the tech's call once the glass is in front of them.
Can it fill the mobile route?
Yes. It offers the windows you've set for each area, so a morning in the south end doesn't turn into a drive across the city.
What if the chip is already a crack?
It treats it as a likely replacement, asks for the vehicle details your counter needs to order glass, and books a time or a quote.
Does it answer evenings?
Yes. Many drivers call from the parking lot after work. They get a time on the spot instead of a voicemail.
Hear it on your phone
Request a demo call and the agent phones you, set up for auto glass like yours.