What the agent handles
- Answers common questions
- Takes detailed messages
- Routes calls by department
- Books meetings and callbacks
- Emails call summaries to staff
Public and community
AI receptionist for small businesses
Acts as a full-time receptionist for any business, answering common questions from its own information, taking detailed messages and passing callers to the right person.
CallerHi, is there anyone who can help me with an invoice?
CallerWhat are your hours on Saturday?
CallerI'm returning a call from someone at your company, but I didn't catch the name.
Where calls go
ReceptionSalesAccountsOperationsManagement
Warm transfer: When a caller asks for a specific person by name and that person is free, the agent warm-transfers with a quick summary of why they're calling.
What it books
Meetings and callbacks
Why small businesses miss calls, and what an AI receptionist changes
Most small businesses don't have a receptionist. The owner answers the phone, or a staff member does it between other jobs, and every call is an interruption. When nobody can pick up, callers hear voicemail, and many of them never leave a message. They try the next business on the list.
RealVoice works as a full-time receptionist without the salary. It answers on the first ring, day and night, and handles the questions your business gets every day: hours, location, services, prices you've approved, how to pay an invoice. It takes detailed messages and sends them to the right person by text and email right away.
When a caller needs a person, it warm-transfers them to whoever you choose, including a cell phone, and gives that person a short private summary first. When nobody's free, it books a callback or a meeting so the caller leaves with something definite instead of a voicemail beep.
Example call, start to finish
- CallerHi, I'm returning a call from someone at your company but I didn't catch the name.
- AI receptionistNo problem. Can I have your name and the number they called you on?
- CallerRob Chen, it would have been this cell.
- AI receptionistThanks, Rob. Do you know roughly what it was about?
- CallerI think it was about an invoice.
- AI receptionistThen it was most likely our accounts team. Sarah handles invoices and she's free right now. I'll let her know it's you, one moment.
- AI receptionist(privately, to Sarah) Rob Chen returning a missed call, he thinks it was about an invoice. Connecting now.
After the call: Sarah picks up already knowing who is calling and why, and the call summary is saved in the portal for anyone on the team.
How it fits your day
- While you're working
- Calls are answered and handled without interrupting the job in front of you.
- Lunch and after hours
- Callers get real answers and booked callbacks instead of voicemail.
- Messages that make sense
- Every message arrives by text and email with who called, what they need and how to reach them.
- Your own phone
- Call your business line from your cell and the Personal Assistant greets you by name, reads you your messages and books things for you.
Your software
Today it books meetings and callbacks into the RealVoice schedule and keeps every call, message and summary in the RealVoice portal. If you'd like bookings to show up in Google Calendar, Outlook or Calendly, the team can set that up; custom integrations are quoted separately.
What a missed call costs
For a small business, a missed call is often a missed customer. If a business that averages a few hundred dollars per new customer misses five calls a week, and even one in five of those was ready to buy, that is thousands of dollars a year walking out the door. The calculator on our homepage shows your own numbers.
Questions small businesses ask
How much does an AI receptionist cost?
Starter is $99 a month with 300 minutes and Pro is $199 a month with 800 minutes. Answering, booking, transfers and texts are all included, extra minutes are $0.25, and setup is a one-time $599 that includes connecting your software. You can also ask for a free one-week demo line. See the pricing page for details.
Can I keep my business number?
Yes. Forward your existing number to the agent all the time or only when you're busy, or get a new local or toll-free number.
What happens if it doesn't know an answer?
It says so, takes the caller's details and sends a message to the right person instead of guessing.
Can it transfer calls to my cell?
Yes. It warm-transfers to any phone and gives you a private summary of the call before connecting.
Do I have to set it up myself?
No. The team builds the agent with your information, voice, greeting and rules, and tests it before it goes live. That work, including connecting your software, is the one-time setup.
Hear it as your own small business's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.