A front desk for an office with no receptionist
Your main line sounds like a staffed front desk, even when the five of you are on site, at lunch or on another call. People get through to who they need, or leave a message someone can act on.
Anyone calls the main number: clients, suppliers, couriers, job seekers.
Answers what it can, finds the right person, transfers or takes a full message.
Fewer interruptions, and a message with the name, number, reason and urgency when they're needed.
How it works
- Answers in your company's name
With the greeting you choose, in a calm voice, and with several callers at once on a busy Monday.
- Handles the everyday questions
Saturday hours, where to park, whether you take e-transfer, the warehouse dock door, the holiday closure. All from the answers you wrote once.
- Finds the right person
By name, by role or by what the caller needs. "Someone about an order" goes to operations, "my account" goes to accounts.
- Puts them through, or not
If that person is free, a warm transfer with a one-line summary first. If they're with a client, a message instead of an interruption.
- Takes a message worth having
Name, company, number, what it's about and how urgent, read back to the caller so it's right.
- Screens the noise
Sales pitches, directory listings and robocalls are thanked and let go. You choose whether they leave a message at all.
Example call
- AI agentGood afternoon, Halton Office Interiors, this is Emma. How can I help?
- CustomerHi, it's Liam from Bramwell Logistics. I need to talk to Sarah about the boardroom install.
- AI agentHi Liam. Sarah's with a client until 3. Is it something I can help with, or would you like her to call you?
- CustomerThe building moved our elevator booking to Thursday. She needs to know before she orders the crew.
- AI agentI'll mark that urgent: the building moved your elevator booking to Thursday, so she should hold off on the crew until you talk. Best number for you?
- Customer905-555-0142. Thursday's the only day they'll give us.
- AI agentGot it. Sarah will have this the moment she's out of her meeting, and I've noted that Thursday is the building's only option.
After the call: Sarah got a text marked urgent at 3:01 with Liam's number and the Thursday elevator change, so she called him back before ordering the install crew.
What your team gets
- Messages with name, company, number, reason and urgency
- Warm transfers by name, with a one-line summary first
- Common questions answered without anyone stopping work
- Sales pitches and robocalls kept off your desks
- A searchable record of who called the main line, and why
Questions
How does it know who's free?
It sees each person's calendar and phone status. Someone in a meeting or on another call gets a message instead of a ring.
Can callers still reach a person?
Yes. Ask for someone by name and, if they're free, it puts you through. You decide which staff take transfers and when.
Can we use it only at lunch and after hours?
Yes. Many small offices forward the line only when the person at the front is away, so it covers gaps without changing the routine.
Does it speak French?
Yes, and many other languages. It asks the caller before switching.
Hear it on your phone
Request a demo call and the agent phones you, set up for small businesses like yours.