What the agent handles
- Books emergency plumbing calls
- Explains finding the main shut-off
- Schedules drain and fixture work
- Quotes water heater replacements
- Texts plumber arrival times
Home services
AI receptionist for plumbing
Separates burst-pipe emergencies from slow drains and quote requests, books the right plumber, and tells callers where to shut off the water while they wait.
CallerWater is pouring through my basement ceiling. What do I do?
CallerMy kitchen sink drains really slowly, it's not urgent but it's getting annoying.
CallerThe hot water tank is making a weird popping noise, is it going to explode?
Where calls go
DispatchOn-call plumberEstimatingBilling
Warm transfer: When water is actively flooding a room and the caller can't find the shut-off, the agent warm-transfers to the on-call plumber to talk them through it live.
What it books
Service calls and estimates
Why plumbers miss calls, and what an AI receptionist changes
Plumbing calls come in two kinds: ones that can wait until Tuesday and ones where water is coming through the ceiling right now. When the plumber is under a sink with wet hands and the office line goes to voicemail, both kinds are lost, and the flooding one is the most expensive job of the week.
RealVoice answers like an experienced dispatcher. It sorts emergencies from routine work, talks a panicked caller through finding the main shut-off valve while help is arranged, and books drain cleanings, fixture installs and water heater estimates into the schedule without anyone at the shop picking up the phone.
Callers hear a calm, natural voice that knows your service area, your call-out fee and your hours, because it answers from the information you give it. If it doesn't know something, it says so and takes the details instead of inventing an answer.
Example call, start to finish
- CallerThere's water pouring out from under my kitchen sink and I can't make it stop!
- AI receptionistLet's stop the water first. Look under the sink for two small valves on the pipes and turn them clockwise as far as they'll go. Can you see them?
- CallerOkay... I turned them. It's slowing down. It's stopped.
- AI receptionistGood work. I'm booking an emergency visit now. Our plumber Jen can be there between 4 and 5 this afternoon. Is that alright?
- CallerYes, please.
- AI receptionistYou're booked. I'll text you Jen's arrival window and our emergency call-out rate so there are no surprises.
After the call: Dispatch sees the job with the caller's notes, the plumber gets the address, and the customer has the arrival window in writing.
How it fits your day
- On the tools
- Plumbers stay focused on the job in front of them while every new call is answered and booked.
- Emergency nights
- Burst pipes and backed-up drains reach the on-call plumber; dripping taps are booked for business hours.
- Estimates
- Water heater and repipe enquiries are taken through your quote questions and booked for an estimate.
- Arrival texts
- Customers get arrival windows by text, which cuts down on 'where's my plumber?' calls.
Your software
Today it books jobs into the RealVoice schedule and creates work orders and quotes in the RealVoice portal, where the whole shop can see them. If you already run Jobber, Housecall Pro or ServiceTitan and want to keep it, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
An after-hours emergency call can be one of the highest-value jobs a plumber does, and homeowners with water on the floor call down the list until someone answers. If two emergency calls a week go unanswered, that is over a hundred emergency jobs a year handed to the next shop. Put your own numbers into the calculator on our homepage.
Questions plumbers ask
Can it tell callers how to shut off their water?
Yes, using the instructions you approve. It walks callers through finding the fixture or main shut-off while the job is booked.
How does it handle after-hours calls?
You decide. Emergencies can go straight to the on-call plumber with a private briefing; everything else is booked for the next business day.
Will it quote prices?
Only the prices you give it, such as your call-out fee. Larger jobs become estimate requests.
Can it send arrival times?
Yes. It texts customers their booking and arrival window.
What if two people call at once?
Both are answered. The agent handles several calls at the same time, so callers aren't left on hold.
Hear it as your own plumbing company's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.