Get a demo callDemo call
Inbound: the customer calls

Water heater failures quoted from the tank label

A tank that's leaking at the bottom or banging every morning is a sale, and the homeowner wants hot water by tomorrow. Emma reads the label off a texted photo, gives your installed prices and books the swap.

When it starts

A caller with no hot water, a leaking tank or a popping noise.

What the agent does

Checks for a leak, gets the label details by photo, gives your prices and books the install.

What your team gets

A booked install with the tank size, fuel type, venting and age on it.

How it works

  1. Checks for a leak

    Water on the floor? She walks them to the cold-water valve on top of the tank, and to the gas or breaker if your wording says so.

  2. Asks for the label

    A texted photo of the sticker gives the size, fuel, venting and age. Nobody has to read serial codes out loud.

  3. Owned or rented

    Many Ontario homes rent their tank. She asks, because the next step is different, and notes it for the office.

  4. Gives your prices

    The installed prices you set for a 40 or 50 gallon, gas or electric, power-vent or tankless. Nothing outside your list.

  5. Books the swap

    The first install day with a crew that carries the right tank, and a text with the time and what to clear.

  6. Explains the popping

    Your approved line on sediment, and that it's worth a look but isn't going to explode, if that's what you'd say.

Example call

  1. CustomerThe hot water tank is making a weird popping noise. Is it going to explode?
  2. AI agentVery unlikely. Popping is usually sediment at the bottom of an older tank. Is there any water on the floor around it?
  3. CustomerA little puddle, yeah.
  4. AI agentThen it's worth replacing soon. Could you text a photo of the label on the side? I'm sending you a link now.
  5. CustomerSent.
  6. AI agentThanks. It's a 40 gallon gas tank from 2011. Do you own it, or rent it?
  7. CustomerWe own it.
  8. AI agentOur installed price for a 40 gallon gas tank is 2,150 dollars, old tank removed. I have tomorrow at 9 with Ryan. Shall I book it?
  9. CustomerYes, please.

After the call: Ryan's truck is loaded with a 40-gallon gas tank for 9:00 tomorrow, the label photo is on the job, and the homeowner has the price and time by text.

What your team gets

  • Installs booked with size, fuel, venting and age from the label
  • Rented tanks noted and handled your way
  • Your installed prices given, nothing else
  • Same-week swaps instead of a callback list
  • Tankless and heat pump water heater enquiries booked as estimates
Set up with you: The team loads your installed price list and approved wording, turns on photo texting, sets up a connection to your scheduling and truck stock so installs land with a crew carrying the right tank, and you hear test calls first.

Questions

Will she tell them the tank won't explode?

Only with the wording you approve. Most shops say popping is sediment, worth a look soon, and to call back right away if they smell gas.

What about rental tanks?

She asks, and handles it the way you set: book the swap if you buy out rentals, or explain who they call.

Can she quote tankless?

From your price list if you have one. Otherwise she books an estimate, since venting and gas lines vary.

Hear it on your phone

Request a demo call and the agent phones you, set up for plumbing like yours.

Get a demo call