What the agent handles
- Takes reservations and changes
- Answers menu and allergy questions
- Books large parties and events
- Handles lost-and-found calls
- Texts reservation confirmations
Hospitality and food
AI receptionist for restaurants
Takes reservations, answers menu, allergy and hours questions from the restaurant's own info, and books large parties without pulling staff off the floor.
CallerCan I get a table for six tonight around seven?
CallerDo you have gluten-free options? My daughter has celiac.
CallerI think I left my jacket there last night, the navy one?
Where calls go
Host standKitchenEvents coordinatorManager on duty
Warm transfer: When a caller wants to book a private event or a full buyout, the agent warm-transfers to the events coordinator or the manager on duty.
What it books
Reservations and private events
Why restaurants miss calls, and what an AI receptionist changes
Restaurant phones ring hardest at the exact moment nobody can answer them: Friday at 6:45, when the host is seating a four-top and the bar is three deep. Calls for tonight's table, tomorrow's birthday dinner and the gluten-free question all go unanswered, or a server gets pulled off the floor to take them.
RealVoice gives the restaurant an AI receptionist that takes those calls instead. It books, changes and cancels reservations, answers questions about the menu, allergies, patio, parking and hours from your own information, and sends a confirmation text so fewer people no-show.
Bigger opportunities get handled the way you want them. Large parties and private events can be booked against your rules, or warm-transferred to the events coordinator or manager on duty with a quick summary of the date, headcount and budget.
Example call, start to finish
- CallerHi, can I get a table for six tonight at seven? And one of us has celiac disease.
- AI receptionistLet me check. Seven is full, but I can do six people at 7:30 on the patio, or 8:15 inside. Which would you like?
- Caller7:30 on the patio is great. Is the celiac thing going to be a problem?
- AI receptionistOur kitchen has a dedicated gluten-free fryer and can make most pastas with gluten-free noodles. I'll add a celiac note to the booking so your server knows. What name should I put it under?
- CallerPriya.
- AI receptionistDone: Priya, party of six, 7:30 tonight on the patio, celiac noted. I'll text you the confirmation.
After the call: The reservation and the allergy note appear in the RealVoice bookings list, and the guest has a confirmation text in hand.
How it fits your day
- Dinner rush
- Every call is answered without pulling the host or a server off the floor.
- Allergies and menu
- Guests get accurate answers from your menu and kitchen notes, not a guess from whoever picked up.
- Large parties
- Big bookings follow your rules: book them directly or pass them to the events coordinator.
- Before opening
- Morning calls about lost-and-found, hours and catering get answered while the kitchen preps.
Your software
Today it takes reservations into the RealVoice bookings list in the portal, which works well if you keep a simple book. If you run Toast, TouchBistro, Square, Clover or Lightspeed Restaurant, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
A party of six is a meaningful share of a night's covers, and a missed call usually means that party goes somewhere else. If five reservation calls a week ring out during service, that can be over two hundred and fifty lost bookings in a year. Use the calculator on our homepage with your own average cheque.
Questions restaurants ask
Can it take reservations directly?
Yes. It checks availability and books, changes and cancels reservations, then texts the guest a confirmation.
How does it answer allergy questions?
Only from the menu and kitchen information you provide. If it isn't sure about an ingredient, it says so and notes the allergy for staff.
Can it handle private events?
Yes. It collects the date, headcount and budget and either books against your rules or warm-transfers to your events person.
What about takeout orders?
It can answer menu and pickup questions and take order requests if you set it up to, or direct callers to your online ordering link.
Can it say we're closed for a holiday?
Yes. Tell it once and every caller hears the closure until the date you set.
Hear it as your own restaurant's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.