What the agent handles
- Books tent and RV sites
- Answers hookup and site size questions
- Shares fire ban and rule updates
- Gives late arrival instructions
- Takes seasonal site waitlists
Hospitality and food
AI receptionist for campgrounds and RV parks
Takes site bookings for tents, trailers and seasonal campers, answers hookup, fire ban and amenity questions, and handles arrival-day calls.
CallerDo you have a pull-through site with thirty-amp for next weekend?
CallerIs there a fire ban right now? We're heading up tomorrow.
CallerWe're going to be late, will someone still be at the gate after nine?
Where calls go
Gate officePark managerMaintenanceCamp store
Warm transfer: When a camper reports a problem at their site after hours, like a tripped power post or a noise complaint, the agent warm-transfers to the attendant on duty.
What it books
Campsite and seasonal site reservations
Why campgrounds and RV parks miss calls, and what an AI receptionist changes
Campground phones are busiest exactly when the gate office is. On a Friday afternoon in July, whoever is on the gate is checking in a line of trailers, selling firewood and ice, and leading a first-timer to their site on a golf cart. The same person is expected to answer the 'do you have a pull-through with thirty-amp?' and 'is there a fire ban?' calls, and every spring the line rings all day with seasonal campers asking about next year's site.
An AI receptionist for campgrounds answers every one of those calls, many at once. It books tent, trailer and RV sites with the details your office needs: rig length, slide-outs, pull-through or back-in, 15, 30 or 50-amp service, water and sewer, number of people and pets, arrival and departure. It explains quiet hours, visitor fees, pool and laundry hours, and gives callers the current fire ban status your manager has posted to it.
It doesn't describe a site it has no details for, and it won't call a site waterfront unless your site list says so. It takes no card payments; deposits are handled the way you've set up. Late arrivals get your after-hours instructions, and when a camper calls at night about a tripped power post, a flooded site or a loud group on the next loop, the agent warm-transfers to the attendant on duty with a short private summary.
Example call, start to finish
- CallerHi, do you have a pull-through site with thirty-amp for next weekend, Friday to Sunday?
- AI receptionistLet me check. How long is your trailer, and does it have slide-outs?
- CallerIt's a thirty-eight-foot fifth wheel with two slides.
- AI receptionistThanks. Our pull-throughs take rigs up to thirty-five feet, so that one won't fit. I do have a back-in site on the river loop that takes up to forty-two feet, with fifty-amp, water and sewer, open Friday to Sunday. Would that work?
- CallerFifty-amp's fine, we have an adapter. Will someone be at the gate if we get in after nine?
- AI receptionistThe gate office closes at nine on Fridays. If you're later, your name and site number will be on the board by the gate, and you check in at the office Saturday morning. Can I have your name?
- CallerGagnon. Luc Gagnon.
- AI receptionistThanks, Luc. Site 47 on the river loop is booked for Friday and Saturday nights. I'm texting you the confirmation, the late-arrival instructions and the current fire ban status.
After the call: Site 47 shows as booked in the RealVoice schedule, and the gate office gets a text and email to put Luc's name on the late-arrival board. Luc has his confirmation and the after-hours steps by text. The summary and recording are in the portal if anyone asks later what he was told.
How it fits your day
- Opening weekend in May
- Victoria Day calls about opening dates, water being turned on and seasonal set-ups are answered while staff open the park.
- Friday check-in line
- Site bookings and 'any room this weekend?' calls are handled while the gate office deals with the trailers in front of it.
- Fire bans and weather
- When the fire ban changes, the manager updates the agent once and every caller hears the current rule.
- Seasonal waitlist
- From October to April, callers asking for a seasonal site are added to the waitlist with their rig, preferred loop and phone number, so the manager can work down the list.
Your software
Today it books campsite and seasonal site reservations into the RealVoice schedule in the portal, keeps each call and waitlist note there, texts campers a confirmation and a reminder the day before arrival, and sends past seasonal campers a spring text when booking opens. If your park runs Campspot, Newbook, Firefly Reservations or RoverPass, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
A trailer site for a summer weekend might bring in $150 for two nights, and a family that can't get through on a Thursday tries the next park on the map. Lose five of those a week through July and August and nearly $7,000 in site fees has gone elsewhere, before firewood, ice and the camp store. A seasonal site left empty because a waitlist call wasn't returned costs a whole season. Plug your own site rates into the missed-call calculator on our homepage.
Questions campgrounds and RV parks ask
Can it match a camper to the right site?
Yes, if your site list has the details. Give it each site's maximum length, pull-through or back-in, amperage, water and sewer, and shade or waterfront, and it offers only sites the camper's rig fits.
How does it handle fire ban questions?
It tells callers the current status and the date it was last updated. During setup, the team can connect it to the fire ban notices posted for your area so the status keeps itself current; otherwise your manager updates it when the rule changes.
What happens with late arrivals?
It gives your after-hours instructions, such as where site numbers are posted and when to check in, and passes the camper's name and expected arrival time to the gate office by text and email.
Can it manage our seasonal waitlist?
It takes waitlist names with rig size, preferred loop and phone number, and sends each one to the park manager. Offering a seasonal site stays your decision.
Can an AI answer my campground's phone after the office closes?
Yes. At night it takes bookings, answers questions and routes problems: a tripped breaker or a noise complaint goes to the attendant on duty, anyone describing a medical emergency is told to call 911, and anything that can wait becomes a message for the morning.
A lot of our campers come from Quebec. Can it speak French?
It can. It speaks French and English, plus many other languages, and asks the camper before it changes language.
Hear it as your own campground's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.