What the agent handles
- Quotes by home size and type
- Books recurring and one-time cleans
- Handles reschedules and skipped visits
- Notes pets, alarms and entry
- Sends booking reminders by text
Home services
AI receptionist for house cleaning
Quotes and books regular, deep and move-out cleans, gathers the home details that affect pricing, and manages the constant reschedules.
CallerWe're moving out Thursday and the landlord wants the place spotless. Are you free?
CallerHi, it's Linda, can I push my Friday clean to next week?
CallerDo I need to be home when the cleaners come or do I leave a key somewhere?
Where calls go
BookingTeam leadsQuality follow-upBilling
Warm transfer: When a client calls upset that something was damaged or missed during a clean, the agent warm-transfers to the owner to sort it out personally.
What it books
Regular, deep and move-out cleans
Why house cleaning companies miss calls, and what an AI receptionist changes
A cleaning company's phone is mostly reschedules, and they arrive at the worst times: Monday at 8 when the owner is loading supplies into the car, or midday when the team lead has gloves on in someone's bathroom. Mixed in with them are the calls that pay, like a family wanting biweekly cleans or a tenant who needs a move-out clean before the landlord's inspection. Month-end is a crunch everywhere, and in Quebec the weeks around July 1 are a rush all their own.
A RealVoice AI receptionist for cleaning companies quotes the way you do: bedrooms, bathrooms, rough square footage, pets, how long since the last proper clean, and whether it's furnished or empty. It sets up new weekly, biweekly and monthly clients as standing appointments that repeat on your schedule, books one-time deep and move-out cleans, texts each client a reminder the day before their team arrives, moves a client's regular visit when they call, and notes the details your team needs at the door, such as where the key is left, the alarm and the cat that mustn't get out.
Some calls belong with you. A client who is upset that something was broken or missed is warm-transferred to the owner, never argued with. The agent only gives prices from your rate sheet, doesn't promise that a stain or a hard-water ring will come out, and follows your cancellation policy as written rather than making exceptions on its own.
Example call, start to finish
- CallerHi, it's Linda Arsenault. Can I move my Friday clean to next week? We've got family visiting.
- AI receptionistOf course, Linda. Your regular team has Tuesday morning or Thursday at 1 open next week. Which suits you?
- CallerThursday. And my daughter's moving out of her apartment on Quinpool Road on the 30th. The landlord wants it spotless for the walk-through. Could you do that too?
- AI receptionistWe do move-out cleans. Will the apartment be empty by then, and how many bedrooms and bathrooms are there?
- CallerEmpty. One bedroom, one bath. The fridge and oven need doing.
- AI receptionistThat's a move-out clean with inside the fridge and oven added. I have the 30th at 10 a.m. for a team of two. If you give me your daughter's number I'll book it under her name and text you both. Your own clean is moved to Thursday at 1.
After the call: Both bookings appear in the RealVoice schedule. Linda and her daughter each get a confirmation text, and the owner gets a summary noting a new move-out client referred by a regular, with the add-ons listed so the team brings the oven supplies.
How it fits your day
- Monday reschedules
- The week's shuffles are handled as they come in, so the owner starts the day with an updated schedule instead of a dozen voicemails.
- Month-end move-outs
- Tenants and landlords booking cleans around the last day of the month are slotted in with the add-ons that change the time on site.
- Spring deep cleans
- When the windows open in April and May, one-time deep clean requests are quoted from your rate sheet and booked.
- While teams are on site
- Clients asking about entry, pets or what to tidy before the team arrives get answers from your own instructions without a cleaner stopping work.
Your software
Today it books one-time and recurring cleans into the RealVoice schedule in the portal, moves and cancels them when clients call, and texts every client a confirmation and a day-before reminder. If your business runs Jobber, Housecall Pro or Service Fusion, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
The call that matters in house cleaning is the new recurring client. A biweekly clean at around $150 a visit is close to $3,900 a year, and those clients tend to stay for years. Lose two of those calls a month to voicemail and the business gives up tens of thousands in steady revenue over a year. The calculator on our homepage lets you plug in your own visit price.
Questions house cleaning companies ask
Can it quote a cleaning price over the phone?
Yes, from the rate sheet you give it. It asks about bedrooms, bathrooms, size, pets and the type of clean, then gives the price you'd give or tells the caller someone will confirm it after a walk-through.
Can it book a client every second Friday?
Yes. A biweekly or monthly client is booked once as a standing appointment, the visits repeat on the schedule, and the client gets a text the day before each one. If they call to skip a week, only that visit moves.
How does it handle same-day cancellations?
It applies the cancellation policy you've written, moves the visit if the client wants a new date, and lets the owner know so the team's day can be filled.
Can clients leave entry and pet instructions?
Yes. Key locations, lockbox details, alarm notes and pet instructions are added to the booking for the team.
Can an AI answer my cleaning business phone while I'm out cleaning?
That's what it's for. Calls are answered on the first ring and you get the bookings and messages by text and email.
Many of our clients and cleaners speak French or another language. Is that a problem?
No. It speaks English and French and many other languages, and checks with the caller before changing languages.
What happens when a client calls to complain?
It listens, takes the details and warm-transfers to the owner. If you can't take it, the complaint arrives by text and email right away with the client's account of what happened.
Hear it as your own cleaning company's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.