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Outbound: the agent calls

Key, alarm and pet notes checked the day before

A team standing at a locked door is a lost hour. Emma checks the day before that the key is where it should be, the alarm code still works and the cat will be shut in the laundry room.

When it starts

A clean on tomorrow's schedule.

What the agent does

Confirms the time, entry, alarm, parking and pets, and moves the visit if needed.

What your team gets

Teams that walk straight in, with every note on the booking.

How it works

  1. Confirms the time

    The day, the arrival window and which team is coming.

  2. Checks the way in

    Home, key under the planter, lockbox code, garage keypad. Anything that changed since last time.

  3. Checks the alarm

    Is there one, is the code the same, does the company need to be told the team is coming.

  4. Asks about pets

    Who's home, who mustn't get out, who doesn't like the vacuum. All on the booking for the team.

  5. Takes the special requests

    Change the beds this time, skip the office, guests on the weekend so do the guest room.

  6. Moves it if needed

    Can't do tomorrow? She offers the team's next open time and texts the new date.

Example call

  1. AI agentHi Priya, it's Emma from Bluenose Clean Co. Just checking in for your first clean tomorrow at 9. Will anyone be home?
  2. CustomerNo, we'll be at work. I'll leave a key in the lockbox by the side door.
  3. AI agentPerfect. What's the lockbox code, and is there an alarm?
  4. CustomerCode's 2580. Alarm's off during the day.
  5. AI agentGot it. And your dog, will he be home?
  6. CustomerYes, he's friendly but he'll try to get out the front door.
  7. AI agentI'll tell the team to use the side door and keep the front closed. Anything you'd like extra attention on tomorrow?
  8. CustomerThe upstairs bathroom, please.

After the call: Tomorrow's booking shows the lockbox code, "use the side door, dog tries to get out the front" and "extra attention on upstairs bath". The team lead sees it on their phone before they leave.

What your team gets

  • Entry, alarm and parking details on every booking
  • Pet instructions the team reads before they arrive
  • Special requests for that visit only
  • Visits moved the day before, not at the door
  • A list of clients who didn't reply, for the office
Set up with you: The team sets up a connection to your scheduling software so entry notes, alarm codes and pet notes are saved on each client's booking, and sets with you when the day-before check goes out and whether it's a call or a text.

Questions

Is it a call or a text?

Your choice. Many cleaning companies text regulars and call new clients and anyone whose entry has changed.

Where are lockbox and alarm codes kept?

On the client's booking, seen only by the team going that day and your office.

What if the client doesn't reply?

She tries once more, then flags the visit for the office so someone can check before the team drives out.

Hear it on your phone

Request a demo call and the agent phones you, set up for house cleaning like yours.

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