First-clean check-ins that keep new clients
New clients decide after one or two cleans whether to stay. Emma calls the evening after the first one, hears what they loved and what was missed, and gets it fixed before they quietly cancel.
A new client's first clean marked done, or their second.
Asks how it went, notes preferences, books a touch-up or puts the owner through.
Clients who stay, and the team's notes on what this household cares about.
How it works
- Calls that evening
Or the next morning, at the time you set, while the clean is fresh in their mind.
- Asks how it went
"How did everything look when you got home?" Then real questions: the kitchen, the bathrooms, the floors.
- Hears preferences
Mop the hardwood less wet, don't move the papers on the desk, the fridge front shows fingerprints. Saved for every visit after.
- Fixes what was missed
A touch-up visit booked with the same team, the way your policy says.
- Puts upset clients through
Something broken or a really bad clean goes to the owner as a warm transfer, never argued with.
- Asks for a review
A happy client gets a text with your review link. Unhappy ones never do.
Example call
- AI agentHi Mrs. Fraser, it's Emma from Bluenose Clean Co. Your team was in today for the first time. How did everything look when you got home?
- CustomerReally good. The kitchen's never been so clean.
- AI agentThat's lovely to hear. Was there anything you'd like done differently next time?
- CustomerThey missed the baseboards in the dining room, and the hardwood was a little wet.
- AI agentThank you for telling me. I've noted a lighter mop on the hardwood for every visit. Would you like Carla's team to pop back for the baseboards this week, or do them on your next clean?
- CustomerNext clean's fine.
- AI agentI've added it. I'll also text you a link to leave a review, if you'd like to. Thanks so much.
After the call: Mrs. Fraser's booking now says "lighter mop on hardwood" on every visit and "dining room baseboards" on the next one. Carla's team lead gets the note, and the review link goes out by text.
What your team gets
- Every new client called after their first clean
- Preferences saved for every future visit
- Touch-ups booked with the same team
- Warm transfers to the owner for real complaints
- Review links sent only to happy clients
Questions
What if they're unhappy?
She listens, takes the details and warm-transfers to the owner. If the owner can't take it, the complaint goes to them by text and email right away.
Does she offer refunds?
No. She books a touch-up if your policy says so, and anything about money goes to the owner.
Does she ask everyone for a review?
Only clients who say it went well, and only once.
Hear it on your phone
Request a demo call and the agent phones you, set up for house cleaning like yours.