What the agent handles
- Books service calls and quotes
- Takes panel and EV charger requests
- Asks safety screening questions
- Coordinates permit and inspection dates
- Sends appointment confirmations
Home services
AI receptionist for electrical
Handles everything from tripped breakers and dead outlets to panel upgrades and EV charger installs, and books licensed electricians for the job.
CallerHalf my house lost power but the neighbours still have theirs. Is it my panel?
CallerI'm buying an electric car and need a charger put in the garage. How does that work?
CallerThere's a burning smell coming from an outlet in the bedroom.
Where calls go
DispatchEstimatorMaster electricianPermits and inspections
Warm transfer: If a caller reports sparking or a burning smell, the agent tells them to call 911 if there's any smoke and warm-transfers to the on-call electrician.
What it books
Service calls, quotes and installations
Why electricians miss calls, and what an AI receptionist changes
Electricians spend the day with the main breaker off, fishing wire through a finished basement or terminating a panel, and nobody picks up a phone mid-splice. Meanwhile the calls stack up: a homeowner with half the house dark, a contractor who needs a rough-in done before the drywallers arrive, three people asking what an EV charger install involves. After a wind storm the volume doubles, and the office person is the same one chasing permits and inspection dates.
A RealVoice AI receptionist for electricians answers every one of those calls. It asks the safety questions first: any smell, smoke, heat or sparking, is the problem the whole house or one circuit, do the neighbours have power. For EV charger and panel upgrade requests it collects the car, the panel's amperage, where the panel sits relative to the garage and a photo of the panel label texted to your business number, which is filed with the call in the portal, then books the quote visit or the service call.
It doesn't tell anyone to open a panel or swap a breaker. If a caller reports a burning smell or sparking, it tells them to call 911 if there's any smoke and warm-transfers to your on-call electrician with a private summary. It doesn't price a service upgrade or an install from a description. As part of setup, the team connects it to your job software so it can tell a homeowner the inspection date already booked on their job; anything not yet scheduled goes to your permits person as a message with the job address.
Example call, start to finish
- CallerWe're picking up an electric car next month and want a charger in the garage. What do you need from me?
- AI receptionistA few things help the estimator. What's the car, how many amps does your main panel say, and roughly how far is the panel from where you'll park?
- CallerIt's a Kia EV9. The panel says 100, it's in the basement on the far side of the house. Is it normal that the panel feels warm? I noticed when I checked the label.
- AI receptionistA warm panel is worth checking today. Is there any burning smell, crackling, or discolouring on the cover right now?
- CallerNo smell. Maybe a faint buzz.
- AI receptionistThanks. I'm putting you through to Raj, our electrician on call, so he can tell you what to do tonight. I'll keep the charger details on file for the quote.
- AI receptionist(privately, to Raj) Homeowner in Barrie, 100-amp panel feels warm with a faint buzz, no smell or smoke. Also wants an EV9 charger quote. Connecting now.
After the call: Raj takes the call already knowing the panel's size and symptoms. The estimator gets a text and email with the charger request, the car, the panel location and the caller's number, and the summary and recording sit in the RealVoice portal for whoever books the quote visit.
How it fits your day
- Storm days and outages
- After high winds, callers with partial power are asked whether the neighbours are out too and given the utility's outage line you provide, so real service calls aren't buried under grid outages.
- EV chargers and panel upgrades
- Quote requests arrive with the car, the panel's amperage, the run to the garage and where the panel sits, so the estimator walks in prepared.
- Renovation season
- General contractors and homeowners booking rough-ins, pot lights and basement circuits are booked in while your crews are on site.
- Inspection dates
- Callers asking when the inspector is coming hear the date on their job, and the ones still waiting on a date become a message for your permits person instead of an interruption on the tools.
Your software
Today it books service calls, quotes and installations into the RealVoice schedule in the portal, saves every call summary, recording and texted panel photo there, and texts customers a confirmation plus a reminder the day before. If your shop runs Jobber, ServiceTitan, Housecall Pro or Service Fusion, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
EV chargers have made the quote call one of the most valuable calls an electrical contractor gets. An install with a dedicated circuit often runs $1,500 to $2,500, and the older homes that need one frequently need a panel upgrade worth several thousand more. If three of those enquiries a month reach voicemail and two of the homeowners book the first electrician who answers, that's two installs a month gone, plus the panels. To see it with your shop's own install counts, use the missed-call calculator on our homepage.
Questions electricians ask
What does it do when someone smells burning from an outlet?
It follows your instructions word for word, typically telling the caller to call 911 if there's any smoke and to stay away from the outlet, then warm-transfers to the on-call electrician with a private summary.
Will it walk homeowners through resetting breakers?
Only if you want it to, using the exact wording you approve. It never tells anyone to remove a panel cover or touch wiring.
Can it quote an EV charger install?
It gives any starting price you set and collects what the estimator needs: the car, panel amperage, distance from panel to parking spot and the panel's location, and asks for a photo of the panel by text. The firm price comes from your estimator.
Can an AI answer my electrical company's phones after hours?
Yes. It answers overnight and on weekends, sends real hazards to whoever is on call under your rules, and books everything else for business hours.
How does it handle contractors and builders?
Returning callers are recognized by number. A builder asking about a rough-in or a service change is booked or passed to the right person with the site address and timing noted.
Hear it as your own electrical contractor's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.