Plumber on-the-way calls with a real arrival time
"Where's my plumber?" is the most common call a plumbing office gets. Emma calls first, with a real time from the board, and the customer never has to ask.
A plumber marking the last job done, or a job running past its window.
Tells the next customer when to expect them, or offers a new time.
An office that isn't fielding status calls, and customers who are home when the truck pulls up.
How it works
- Watches the board
When the plumber marks the job before as finished, she sees it and works out the drive time.
- Lets them know
A text or a short call: the plumber's name, the van, and about when they'll arrive.
- Warns early when it runs long
A drain that turned into a broken line can take hours. The next customer hears before their window passes.
- Offers a choice
Wait for later today, or move to tomorrow's first slot. Whatever they pick goes straight on the board.
- Checks access
Is someone home, any parking trouble, is the water shut off already, where's the cleanout.
- Answers status calls too
A customer who calls in anyway hears the same live time, not "let me check with dispatch".
Example call
- AI agentHi Mr. Ahmed, it's Emma from Credit River Plumbing. Jen was booked with you between 1 and 3, but her job before you turned into a bigger repair.
- CustomerOh no. How late are we talking?
- AI agentShe's expecting to be with you around 4:30. Would that work, or would you rather move to tomorrow at 8?
- Customer4:30 is fine. I'm home all day.
- AI agentThanks for being flexible. I'll text you when she's leaving, about twenty minutes ahead. Is the laundry room still where the leak is?
- CustomerYes, in the basement. Side door's easier.
- AI agentI'll tell Jen to use the side door. Talk soon.
After the call: The board shows the visit at 4:30 with "use the side door, basement laundry" added, and Mr. Ahmed gets an on-the-way text when Jen leaves her previous job.
What your team gets
- On-the-way texts with the plumber's name and van
- Late warnings before a window passes
- Moved visits put straight on the board
- Access notes added for the plumber
- Fewer status calls at the office
Questions
How does she know the plumber is leaving?
The plumber marks the job finished on their phone, as they already do. She sees it and sends the next customer a heads-up.
Text or call?
Text for on the way, a call when the visit is running late. You can change either.
What if the customer can't wait?
She offers the next open time and moves the job, and the plumber's day updates.
Hear it on your phone
Request a demo call and the agent phones you, set up for plumbing like yours.