Last winter's driveways renewed in August
Most of next winter's routes are customers you already have. The agent calls them in August, renews them at this season's rate, and hears what went wrong last winter before it costs you the account.
Customers on last season's contracts, a set number of weeks before the fall.
Calls, gives this season's rate, renews, offers extras and logs last winter's complaints.
Renewed contracts on the routes by October, and a list of what to fix.
How it works
- Starts from last winter
Each contract's driveway size, extras, damage reports and complaints, so she knows how their season went.
- Calls in late summer
August and September, inside your calling hours, before new-customer calls take over.
- Asks how it went
One honest question about last winter. A complaint goes to you before she asks for the renewal.
- Gives this season's rate
From your new sheet, plainly, with any early-signing price you offer.
- Offers extras once
Walkway, steps or salting, if they didn't have them last winter.
- Renews and confirms
Signs the renewal, texts the contract and payment link, and notes when the stakes go in.
Example call
- AI agentHi Mr. Leblanc, it's Emma from Northfield Snow. I'm calling to renew your driveway for this winter. How did last season go for you?
- CustomerPretty good. There was that one morning you were really late.
- AI agentI'm sorry about that, it was the January storm. I'll pass it on. This season your double is 655 dollars, or 625 if you renew before September 15.
- CustomerI'll take the 625.
- AI agentGreat. Last winter you didn't have the walkway done. Would you like to add it this year?
- CustomerNo, my son does that.
- AI agentNo problem. You're renewed at 625. I'll text the contract and payment link now.
After the call: Mr. Leblanc is renewed at the early rate, the January lateness is noted for the owner, and his stop stays on the same route for the winter.
What your team gets
- Last season's customers renewed before the fall rush
- Early-signing rates applied the way you set them
- Last winter's complaints heard and passed on
- Walkway and salting extras offered once
- A renewal rate by route, so you know where to sell
Questions
What if they had a bad winter with us?
She listens, notes it, and passes it to you. You decide whether to call before she asks for the renewal.
Can she raise the price?
She gives this season's price from your sheet. She never invents a discount.
What about landscaping clients?
If you also cut grass, she can offer the winter contract to your summer clients too.
Hear it on your phone
Request a demo call and the agent phones you, set up for snow removal like yours.