Lane-camera windshields booked with calibration time
A windshield on a newer SUV isn't finished until the camera behind the mirror is aimed again. The agent catches those vehicles on the call and books the time the calibration really takes.
A replacement call on a vehicle with lane keeping, collision warning or a camera behind the mirror.
Confirms the camera, explains the recalibration, and books a shop slot sized for glass plus calibration.
A booking with the camera noted, the right glass on order and no driveway job that can't be finished.
How it works
- Asks about the camera
Is there a box behind the rear-view mirror, and does the car warn you when you drift out of your lane? Most callers know the second one even if they've never seen the first.
- Checks the vehicle
From the year, model and trim it sees whether your shop calibrates that vehicle in the bay, on a road drive, or both.
- Explains it plainly
After a new windshield, the camera is set up again so the lane and braking warnings look in the right place. It takes extra time, and it's done at the shop.
- Books the longer slot
Glass plus calibration time from your rules, only on the days the calibration bay and its trained tech are both in.
- Steers mobile to the shop
A caller who wanted a driveway visit hears why this one comes in, and is offered the waiting area or a ride.
- Orders the right glass
The camera bracket and any heated or acoustic options go on the job, so the windshield that arrives fits the camera.
Example call
- CustomerI need a new windshield on my 2022 Subaru Outback. Can you come to my house?
- AI agentHappy to help. Quick question first: does your Outback have the two cameras up by the mirror, the ones for lane keeping and braking?
- CustomerThe EyeSight thing? Yes.
- AI agentThanks. With EyeSight, those cameras get set up again after the new glass goes in, so the warnings see the road properly. That part is done here at the shop, so this one comes in instead of mobile.
- CustomerHow long does that take?
- AI agentOur shop books about three hours for glass and calibration on the Outback. I have Tuesday at 8 or Wednesday at 12:30, and there's a waiting room with coffee, or we can drop you nearby.
- CustomerTuesday at 8. I'll wait.
- AI agentYou're set, Tuesday at 8 with calibration. I'll text you the address and what to expect.
After the call: Tuesday 8:00 is booked in the calibration bay for three hours, the glass order shows the EyeSight bracket, and the customer has a text with the address and the waiting room details.
What your team gets
- Every camera vehicle flagged on the booking
- Shop slots sized for glass plus calibration, only when the calibration tech is in
- Glass ordered with the camera bracket and options
- No mobile visits booked for jobs that must come in
- A weekly count of calibrations booked
Questions
Will it explain what calibration costs?
If calibration is on your price list for that vehicle, it gives that price. Otherwise it books the job and the counter confirms the price.
What if the caller doesn't know if there's a camera?
It asks about the warnings the car gives and checks the trim. If it's still unsure, it notes it and the shop confirms from the VIN before ordering.
Can it book a road calibration?
Yes, when your rules say that vehicle needs a drive, it books the extra time and tells the customer the tech takes it out on the road.
Hear it on your phone
Request a demo call and the agent phones you, set up for auto glass like yours.