Back-ordered windshields booked the day they land
Special-order glass sitting in the rack is cash tied up and a customer still driving with a crack. The day it arrives, the agent calls and books the install.
A windshield or back glass on order is received at the shop.
Calls the customer, confirms the vehicle and the claim, and books the install.
Received glass matched to a booked install, and a list of customers who didn't pick up.
How it works
- Sees the glass come in
When the counter receives a part for a waiting job, the call goes on the list within the hour.
- Calls with the news
"Your windshield for the Tacoma just came in." Short and specific, so the customer knows it's real.
- Checks nothing changed
Same vehicle, same damage, no new crack across the camera, and the claim still approved.
- Books the install
Two open times at the shop or on their mobile route, with calibration time if the vehicle needs it.
- Leaves a clear message
No answer gets a voicemail and a text with a reply-to-book link, then one more try the next day.
- Flags glass that waits
Glass received more than a week with no install booked goes on the counter's list.
Example call
- AI agentHi, is this Liam? It's Emma from Peak Auto Glass in Kamloops. Good news, the windshield for your 2019 Tacoma came in this morning.
- CustomerFinally. The crack's almost at the other side now.
- AI agentLet's get it in. Your claim with the insurer is still approved. I have tomorrow at 1 at the shop, or Friday morning between 8 and 10 at your place.
- CustomerTomorrow at 1. I'd rather have it done.
- AI agentTomorrow at 1 it is. Plan on about an hour, then no car wash for a day while the seal sets. I'll text you the confirmation.
After the call: The Tacoma windshield is assigned to tomorrow's 1:00 install, the job moves from waiting on parts to booked, and Liam has a text with the time and the curing note.
What your team gets
- Received glass matched to a booked install the same day
- Claim status checked before the call
- Voicemail, text and retry logged on the job
- A list of received glass with no install after a week
Questions
How does it know the glass arrived?
When the part is received against the job, the customer goes on the call list. Nobody has to tell it.
What if the customer moved or sold the car?
It notes what they said and sends the job to your counter to decide on the glass.
Does it give after-care advice?
It gives your shop's own notes, like how long before a car wash, in your words.
Hear it on your phone
Request a demo call and the agent phones you, set up for auto glass like yours.