Body shop and adjuster rentals set up with the claim number
A driver whose car is at the body shop calls, and the adjuster calls, and the shop calls. The agent takes the claim once, sets up the direct-billed rental and saves your counter three rounds of phone tag.
A driver, a body shop or an adjuster calls about a rental while a car is being repaired.
Takes the insurer, claim number, adjuster and allowance, and reserves the class the claim covers.
A direct-billed reservation with every claim detail, ready before the renter walks in.
How it works
- Sorts who's calling
The renter, the body shop or the adjuster. Each gets the questions that fit them.
- Takes the claim
Insurer, claim number, adjuster's name and phone, and the daily allowance or class the insurer approved.
- Matches the class
Offers the class the allowance covers, and explains an upgrade at the renter's own cost when they ask.
- Sets the pickup
At the counter, or picked up from the body shop if your branch does shop runs.
- Opens the billing
The reservation is set to bill the insurer, with the renter's part, like fuel or extra days, noted.
- Keeps it current
When the shop calls to say the repair is running late, it extends the rental on the claim and tells the adjuster.
Example call
- CustomerHi, my car's at Lakehead Collision and my adjuster said to call you for a rental.
- AI agentSorry about the accident, let's get you moving. Who's your insurer, and do you have the claim number?
- CustomerSuperior Insurance, claim 22-581-337. My adjuster's Rebecca Chen.
- AI agent22-581-337 with Rebecca Chen at Superior, got it. Did she mention a daily amount or a car size?
- CustomerShe said a mid-size.
- AI agentPerfect. I have a mid-size ready this afternoon. Would you like us to pick you up from Lakehead Collision?
- CustomerThat would be amazing. Around 3?
- AI agent3 o'clock at Lakehead Collision. Bring your licence, and we'll set the rental up to bill Superior directly. I'll text you the confirmation.
After the call: A mid-size is reserved for 3:00 with a shop pickup at Lakehead Collision, billed to Superior Insurance on claim 22-581-337, and Rebecca Chen gets a short email that the rental is open.
What your team gets
- Direct-billed reservations with insurer, claim number and adjuster
- The approved class or daily allowance on the booking
- Shop pickups added to the driver's run
- Repair delays turned into extensions on the claim
- A list of open claim rentals by insurer
Questions
Does it decide what the insurer covers?
No. It books what the adjuster approved. Questions about coverage go to the adjuster.
Can body shops call it directly?
Yes. Shops can set up and extend rentals for their customers with the claim number.
What about a renter who wants a bigger car?
It offers the upgrade at the renter's own daily difference from your rates, and notes it on the billing.
Hear it on your phone
Request a demo call and the agent phones you, set up for car and truck rentals like yours.