Cold-snap and bay-closure questions answered
On the first mild day after a storm, half the city calls to ask if you're open. Every caller hears today's real answer, which bays are running and how long the line is, while your attendants keep the cars moving.
A driver calls about hours, a cold-weather closure, the wait or which bay is open.
Reads today's notice, the open bays and the wait, and answers in a few seconds.
No one leaves the tunnel to pick up the phone, and the notice changes in one place.
How it works
- Reads today's notice
Open, closed below minus twenty, touchless bay only, or opening late after the freeze. One change by the manager and every caller hears it.
- Gives the wait
From the line at the pay station, in plain words: "about a ten-minute wait right now".
- Explains the bays
Tunnel, touchless, self-serve, and which ones handle a roof rack, a lifted truck or a dually.
- Answers the salt questions
Underbody flush, the undercarriage rinse in each package, and how often your team suggests a wash in salt season.
- Offers the membership
To a caller asking about washing every week, it mentions the unlimited plan and its monthly price from your menu, once.
- Hands off the rest
Damage reports go to the site manager. Fleet accounts go to whoever handles them.
Example call
- CustomerHi, are you open today? It's like minus twenty-six.
- AI agentWe are, but only the touchless bay this morning. The tunnel opens once it warms up past minus twenty, probably around noon.
- CustomerIs the touchless busy?
- AI agentRight now it's about a fifteen-minute wait. It does a full undercarriage rinse, which is good for the salt.
- CustomerOkay. Will it handle a roof box?
- AI agentYes, the touchless is fine with a roof box. The tunnel isn't, so today works out well for you. Drive safe.
After the call: The caller hears the morning notice and the live wait without anyone leaving the bay, and the call shows on the day's list under "hours and weather".
What your team gets
- Today's notice changed once and heard by every caller
- Live wait times from the pay station line
- Which bays take roof racks, lifted trucks and duallies
- A count of calls by topic each day
- Damage reports sent straight to the site manager
Questions
How do we change the notice?
In the portal, or by texting the agent. The next caller hears the new notice.
Can it tell callers the wait?
Yes, from the line at your pay station, rounded the way a person would say it.
Does it sell memberships?
It mentions the plan once to callers who wash often, with your price. No hard sell.
Hear it on your phone
Request a demo call and the agent phones you, set up for car washes and detailing like yours.