Unlimited wash membership questions sorted on the call
"It charged me twice" and "I got a new car" are the calls that eat a manager's afternoon. The agent finds the member, sees the charges and the plate, and fixes what your rules allow on the call.
A member calls about a charge, a new vehicle, a pause or a cancellation.
Finds the account, reads the plan and charges, moves plates, pauses or cancels by your rules.
Fewer membership calls for the manager, and billing errors written up with the proof.
How it works
- Finds the member
By plate, phone number or the name on the plan, and confirms the plan level and vehicle.
- Reads the charges
The last few months of charges, by date and amount, so a double charge is seen, not argued about.
- Moves the plate
A new car? It moves the plan to the new plate, so the reader at the entrance knows it tomorrow.
- Pauses or cancels
Under your rules: a pause for a winter away, a cancellation that ends at the next billing date.
- Writes up billing errors
A charge that looks wrong goes to memberships with the dates, amounts and plate. Refunds are decided by your team.
- Offers a better fit
A member washing once a month hears the single-wash price, and one washing daily hears the top plan.
Example call
- CustomerHi, I think my membership charged me twice this month.
- AI agentSorry about that, let me look. What's the plate on the plan?
- CustomerCMPT 220.
- AI agentThanks, I see the Platinum plan on your Equinox. There are two charges this month, on the 3rd and the 4th, each for 34.99. That second one does look wrong.
- CustomerYes, that's what I saw.
- AI agentI've sent it to Gord, who handles memberships, with both charges. He'll call you by tomorrow afternoon. Anything else on the plan?
- CustomerActually, I'm getting a new car next week.
- AI agentEasy. Once you have the new plate, call or text this number and I'll move the plan over that day.
After the call: Gord has a billing note with both charges, the dates and the plate, and the member is set up to text the new plate in when the car arrives.
What your team gets
- Member plans and charges read on the call
- Plate changes made the same day
- Pauses and cancellations handled by your rules
- Billing errors sent to memberships with dates, amounts and plate
- A weekly list of pauses, cancellations and plan changes
Questions
Will it give refunds?
No. It writes up the charge with the proof and your memberships person decides.
Can it cancel a plan?
Yes, under the rules you set, ending at the next billing date if that's your policy.
Does it try to keep members?
It offers a pause or a better-fitting plan once. If they still want to cancel, it cancels.
Hear it on your phone
Request a demo call and the agent phones you, set up for car washes and detailing like yours.