Pickup booked and the rental return lined up
The car is detailed and sitting out front, and every extra rental day costs someone money. The agent calls the owner the hour it's ready, books the pickup, and lines up the rental return so it all happens in one trip.
The production board marks the car ready for delivery.
Calls the owner, books a pickup slot, gives the deductible, sorts the rental drop.
A pickup on the delivery schedule and one less rental day on the claim.
How it works
- Calls when it's ready
The hour the car is marked ready for delivery, not the next morning. No answer gets a text and a second call after work.
- Books a delivery slot
Two pickup times when a delivery person is free to walk the owner around the car and explain the work.
- Says what to bring
The deductible on the file, how the shop takes payment, and their licence. No surprises at the counter.
- Lines up the rental return
Tells the owner to drop the rental the same day and, if your shop has a rental desk on site, books that return too.
- Mentions the warranty
A short line about your lifetime workmanship warranty, if you offer one, and who to call if anything's off.
- Asks for a review later
A few days after pickup, a text asks how it went and offers your review link to happy owners.
Example call
- AI agentHi Priyanka, it's Emma at Speedvale Collision. Good news, your Tucson is finished and ready for pickup.
- CustomerOh, finally! When can I get it?
- AI agentI have today at 5 or tomorrow at 8:30. Devon will walk you around it either time.
- CustomerToday at 5.
- AI agentGreat. Your deductible on the file is 500 dollars, and we take debit or credit. Bring your licence too.
- CustomerAnd the rental?
- AI agentThe rental desk is right beside us, so you can drop it there at 5 and drive out in your Tucson. I'll text you all of that now.
After the call: Pickup is on the delivery schedule for 5:00 with Devon, the rental desk has the return booked for the same time, and the claim shows the rental closing that day.
What your team gets
- Pickups booked the hour the car is ready
- Deductible and payment method told before the visit
- Rental returns timed with pickup
- A review request to happy owners a few days later
- Fewer cars sitting finished in the lot
Questions
Will it quote the final bill?
It says the deductible on the file. Anything beyond the claim, like customer-pay extras, comes from the amount your team entered.
What if the owner can't come for days?
It books the earliest time they can, notes it on the file, and tells the estimator so the rental end date can be sorted with the insurer.
Can it arrange delivery to the owner's home?
Yes, if your shop offers it. It books the delivery slot and texts the details.
Hear it on your phone
Request a demo call and the agent phones you, set up for collision and body shops like yours.