Post-accident calls turned into estimate bookings
The caller was rear-ended twenty minutes ago and their insurer said "find a body shop". They get a calm voice, a plain answer about what happens next, and an estimate time with the claim number already on the file.
A driver calls after a collision, often told by their insurer to get an estimate.
Checks they're okay, explains the estimate visit, takes claim and adjuster details, books it.
An estimate booking with insurer, claim number, adjuster and damage photos attached.
How it works
- Starts with the person
Is everyone okay, and is the car somewhere safe? A caller who mentions an injury hears your instructions first, such as calling 911.
- Explains what happens here
How long an estimate takes, whether they need an appointment, what to bring, and that the estimator photographs the damage. No jargon.
- Sorts drivable from not
If lights, wheels or the tailgate make it unsafe to drive, the call moves to a tow-in instead of an estimate visit.
- Takes the claim details
Insurer, claim number, adjuster's name, date of loss, and the year, make, model and VIN if they have it. Asked one at a time.
- Asks for photos
A text invites the driver to send photos of the damage to the shop number, so the estimator walks out with a head start.
- Books and confirms
Two open estimate times, then a text with the address, what to bring and where to park.
Example call
- CustomerHi, I just got hit at a red light on Gordon Street. My insurance said to call a body shop.
- AI agentI'm sorry, that's a jolt. Is everyone okay, and are you somewhere safe now?
- CustomerYeah, I'm fine. I'm in a parking lot. The trunk won't close and the bumper's hanging.
- AI agentOkay. Do the tail lights still work? If they do, you can drive it in for an estimate.
- CustomerThey do. It's a 2020 Mazda3.
- AI agentGood. Who's your insurer, and did they give you a claim number?
- CustomerNorthbridge. Claim 55-20193. Adjuster's name is Tom Adeyemi.
- AI agentThanks. Here at Speedvale Collision in Guelph, an estimate takes about half an hour. I have today at 4:30 or tomorrow at 9. I'll also text you a link to send photos.
- CustomerTomorrow at 9.
After the call: Tomorrow 9:00 holds an estimate for the 2020 Mazda3 with Northbridge, claim 55-20193 and adjuster Tom Adeyemi on the file. The driver sends four photos by text, and they're waiting for the estimator in the morning.
What your team gets
- Estimate bookings with insurer, claim number, adjuster and date of loss filled in
- Damage photos attached before the car arrives
- Injury and unsafe-vehicle calls handled with your instructions first
- A confirmation text with what to bring
- Recording and summary of every collision call in the portal
Questions
Will it tell a driver who was at fault?
No. Fault and coverage stay between the driver and their insurer. It books the estimate and takes the details.
Can it guess whether the car is a write-off?
No. It never judges damage over the phone. The estimator and the insurer decide that after the inspection.
What if the driver has no claim number yet?
It books the estimate anyway and texts a reminder to bring the number once the insurer gives it.
Does it handle walk-ins?
It tells callers whether your shop takes estimates without an appointment and at what hours, from your rules.
Hear it on your phone
Request a demo call and the agent phones you, set up for collision and body shops like yours.