Confirmations and no-show recovery
Every test drive and service visit gets confirmed the day before. A customer who doesn't show gets a friendly call within minutes, and a hot lead who cancels goes straight to the sales manager.
An appointment tomorrow, an appointment this morning, or a customer 15 minutes late.
Calls or texts to confirm, reschedules on the call, rebooks no-shows.
A schedule that holds, and an alert for every hot lead that wobbles.
How it works
- Confirms the day before
A short call or text: the time, the vehicle, who they're seeing, and the address. A yes is marked on the appointment.
- Reschedules on the spot
Can't make it? It offers two new times right then, and the old slot opens for someone else.
- Reminds the morning of
A text with the time, the address and who to ask for. For test drives, the stock number and a reminder to bring their licence.
- Calls no-shows
Fifteen minutes past the time, a friendly "everything okay?" and a new time. No guilt.
- Flags hot leads
A test drive that cancels or goes quiet goes to the sales manager right away, with the history.
- Fills the gaps
Opened service slots are offered to customers on your waitlist or with declined work due.
Example call
- AI agentHi Marc, it's Emma from Highway 7 Mazda. Just confirming your test drive tomorrow at 2 on the CX-50. Still good?
- CustomerAh, I actually have to work late tomorrow.
- AI agentNo problem. Would Thursday at 5:30 or Saturday at 11 work better?
- CustomerSaturday at 11.
- AI agentSaturday at 11 it is. Same CX-50, and I'll ask Lisa to have it pulled up front. I'll text you the details. Bring your licence and you're all set.
After the call: The test drive moves to Saturday 11:00, Lisa gets a note, Tuesday's 2:00 slot opens, and Marc gets a text with the stock number and address.
What your team gets
- Confirmed, moved and cancelled appointments marked on the schedule
- No-shows called and rebooked within minutes
- An alert to the sales manager for every hot lead that cancels
- Opened slots filled from the waitlist
- Show rate by department, week over week
Questions
Call or text?
You choose. Many stores text the day before and call only when there's no reply, or when it's a test drive.
What does it say to a no-show?
Something friendly like "just checking you're okay", then two new times. Never a lecture.
Does it work for service and sales?
Yes. Service visits, test drives, deliveries and appraisals, each with its own timing.
Can it fill a cancelled slot?
Yes. It offers the open time to customers on your waitlist or with declined work due.
Hear it on your phone
Request a demo call and the agent phones you, set up for car dealerships like yours.