Special-order RV parts called in when they land
A special-order water pump on the shelf for two weeks is money sitting still. The agent calls the day it lands and books the pickup or the install.
A special-order part is received at the parts counter.
Calls the customer, books a pickup or a service install, and texts the details.
Parts off the shelf faster, and installs on the service schedule.
How it works
- Sees the part arrive
When the parts desk receives a special order, the customer goes on the call list.
- Calls with the news
"The awning arm for your Montana came in."
- Asks pickup or install
Will they put it in themselves, or book it with service?
- Books the install
A service slot with the part already noted on the work order.
- Gives the pickup steps
Parts counter hours and the amount owing, from the order.
- Retries if needed
A voicemail and a text, then another call in two days.
Example call
- AI agentHi Mr. Novak, it's Emma from Lakeland RV. The hub and bearing kit for your Jay Flight came in.
- CustomerGreat. Can you guys put it in? I don't want to do it myself.
- AI agentOf course. I have Tuesday at 8 or Wednesday at 1. Will you drop off the trailer?
- CustomerTuesday at 8.
- AI agentBooked, Tuesday at 8 with the kit on the work order. I'll text you the confirmation.
After the call: The work order opens for Tuesday 8:00 with the hub and bearing kit attached, and the parts desk marks the part as assigned.
What your team gets
- Special-order parts called in the day they arrive
- Installs booked with the part on the work order
- Pickups with the amount owing from the order
- A list of parts sitting more than a week
Questions
Does it take payment?
It gives the amount owing from the order and texts your payment link if you use one.
What if the customer changed their mind?
It notes it and sends it to the parts desk to decide on the return.
Does it handle sled parts?
Yes, the same way for ATVs, side-by-sides and snowmobiles.
Hear it on your phone
Request a demo call and the agent phones you, set up for RV and powersports dealers like yours.