Trailer trouble from the road sent to service
A family on the shoulder of Highway 11 with a smoking wheel bearing needs a person, not a menu. The agent gets the essentials, gives your safety steps and puts them through to service right away.
A customer calls from the road with a trailer or motorhome problem.
Gives your safety steps, takes the location and problem, and warm-transfers to service.
A service manager who picks up knowing where they are and what's wrong.
How it works
- Checks they're safe
Off the road, hazards on, everyone out of traffic. Anyone hurt or in danger is told to call 911.
- Gets the location
Highway, nearest exit or town, and the side of the road.
- Gets the problem
Breakaway brake, hitch, wheel bearing, tire, slide stuck out. In their words.
- Finds the unit
From their name or phone number, the unit they bought from you or service with you.
- Puts them through
A warm transfer to the service manager, with a quick summary first.
- Backs it up
If nobody picks up, a text and email go out at once, and the caller hears your roadside number if you have one.
Example call
- CustomerHi, we're on Highway 11 near Gravenhurst. There's smoke coming from one of the trailer wheels.
- AI agentOkay, first: are you pulled off the road with your hazards on, and is everyone safe?
- CustomerYes, we're on the shoulder. Everyone's out.
- AI agentGood. Don't touch the hub, it'll be very hot. Which side, and which trailer is it?
- CustomerPassenger side, back axle. It's the Jay Flight we bought from you in March.
- AI agentGot it, Mr. Novak. I'm putting you through to Dave in service now. I'll tell him where you are first.
After the call: Dave picks up already knowing it's the Novaks' Jay Flight, rear passenger hub smoking, on the Highway 11 shoulder near Gravenhurst, and the summary stays on the unit's history.
What your team gets
- Warm transfers to service with the location and problem
- Safety steps given first, every time
- A text and email when nobody picks up
- Road calls logged on the unit's history
Questions
Will it diagnose the problem?
No. It gets the facts, gives your safety steps and puts them through to service.
What if someone's hurt?
They're told to call 911 right away. The agent doesn't try to handle it.
What about weekends?
You set who takes road calls on weekends, and it follows that.
Hear it on your phone
Request a demo call and the agent phones you, set up for RV and powersports dealers like yours.