Inbound: the customer calls

Locked necks and sore backs seen the same day

Someone wakes up unable to turn their head and calls at 7:05, before the desk is in. The office that answers gets them on a table by noon. Now that's yours, and anyone with numbness or a fall reaches the chiropractor first.

When it starts

A patient, or someone new, calls in pain hoping to be seen today.

What the agent does

Finds a same-day spot, asks your safety questions, puts red flags through to the chiropractor.

What your team gets

A same-day visit booked with the complaint noted, or a chiropractor who heard a summary before saying hello.

How it works

  1. Answers before the desk is in

    At 7 a.m., at lunch, and between adjustments when the front desk is checking someone out.

  2. Asks your safety questions

    Numbness or weakness in an arm or leg, pain after a fall or a car accident, a severe headache. The ones your chiropractors chose.

  3. Puts red flags through

    Any yes goes to the chiropractor with a short private summary, who decides whether they come in or are seen elsewhere. Emergencies are told to call 911.

  4. Finds a spot today

    An existing patient gets the next adjustment opening with their chiropractor. Someone new gets a first-visit slot, with the longer time that needs.

  5. Notes what's going on

    "Woke up, can't turn head left, no injury." Plain words for the chiropractor, nothing more.

  6. Confirms by text

    The time, the address, and for a new patient the intake form link.

Example call

  1. CustomerHi, it's Dave Kerr. My neck locked up this morning and I can't turn my head. Anything open today?
  2. AI agentOh, that's no fun, Dave. Any numbness or tingling in your arms, or did you fall or hit anything?
  3. CustomerNo, I just slept on it wrong, I think.
  4. AI agentOkay. Dr. Chen has 11:45 open today. Can you make that?
  5. CustomerYes, please.
  6. AI agentYou're booked with Dr. Chen at 11:45. I've noted that you woke up with it and can't turn your head. I'll text you the confirmation.

After the call: Dave is in Dr. Chen's 11:45 with "woke up locked, can't rotate, no numbness, no fall" on the file, and the desk walked in at 8 to a full morning.

What your team gets

  • Same-day adjustments booked with the patient's own chiropractor
  • Red-flag callers warm-transferred with a short summary
  • The complaint noted in the patient's words
  • New patients given the longer first-visit slot
  • A text confirmation for every booking
Set up with you: The team sets up a connection to your Jane, ChiroTouch, Juvonno or ClinicSense schedule, writes the safety questions with your chiropractors, and sets who gets which calls and when, and you hear test calls before it goes live.

Questions

Will she say whether it's safe to adjust?

No. She asks your questions and books. Any red flag goes to the chiropractor, who decides.

What if there's nothing today?

She offers the first opening tomorrow, and puts them on the list for a same-day cancellation.

Can she book a new patient the same day?

Yes, if there's a first-visit slot. She books the longer intake time, not a regular adjustment.

Hear it on your phone

Request a demo call and the agent phones you, set up for chiropractors like yours.

Get a demo call