Health and wellness
Clinics, practitioners and care providers juggling bookings, refills and worried callers. 60 use cases, written for each kind of business on its own.
- New families registered and booked for first examsInbound
- Cancelled hygiene appointments filled the same morningOutbound
- Toothaches and broken teeth booked into the emergency blockInbound
- Unscheduled crowns and fillings called before benefits resetOutbound
- Six-month hygiene recall booked by phoneOutbound
- The 8 a.m. phone rush and same-day sick visitsInbound
- Prescription renewal requests sent to the doctor's inboxInbound
- Lab requisition and specialist referral questionsInbound
- Calls to book a visit when the doctor wants to discuss resultsOutbound
- Flu and COVID shot clinic bookings each fallOutbound
- New injuries booked into an initial assessmentInbound
- Car accident claims taken with insurer and adjuster detailsInbound
- Post-surgery rehab referrals called and bookedOutbound
- Missed sessions and stalled treatment plans called backOutbound
- Unused physio benefits used before the plan year endsOutbound
- Locked necks and sore backs seen the same dayInbound
- First chiropractic visits booked with the full intake timeInbound
- Standing adjustment times moved, added and rebookedInbound
- Open RMT time offered to chiropractic patientsOutbound
- Lapsed chiropractic patients checked in onOutbound
- RMT sessions booked by therapist, length and techniqueInbound
- Direct billing details taken before the client arrivesInbound
- Same-day cancellations offered to the short-notice listOutbound
- Rebooking calls when a regular's next session is dueOutbound
- Unused massage coverage booked before the plan year endsOutbound
- Back-to-school eye exams booked for the whole familyInbound
- Flashes, floaters and curtains put through to the optometristInbound
- "Are my glasses ready?" answered from the lab orderInbound
- Contact lens reorders called before the last box runs outOutbound
- Annual eye exam recalls for patients who are dueOutbound
- First hearing tests booked, often by a spouse or adult childInbound
- Dead hearing aids talked through, then booked for repairInbound
- Sudden hearing loss in one ear sent to the audiologistInbound
- Check-in calls in the first weeks with new hearing aidsOutbound
- Replacement calls when aids reach their funding cycleOutbound
- Refills taken by prescription number, before you openInbound
- Flu shots, COVID and travel vaccines booked by phoneInbound
- Medication questions put straight through to the pharmacistInbound
- Refill reminder calls before blood pressure or diabetes meds run outOutbound
- Calls about filled prescriptions still waiting for pickupOutbound
- First calls matched to the right therapistInbound
- Waitlist callers offered openings as they free upOutbound
- First sessions confirmed, forms in before the hourOutbound
- Weekly sessions moved without email back-and-forthInbound
- Callers in distress put through to the on-call clinicianInbound
- Hospital discharge calls turned into assessmentsInbound
- First-week check-in calls to new familiesOutbound
- "Is Maria still coming at nine?" answeredInbound
- PSW sick calls taken before the 7 a.m. visitInbound
- Open visits offered to available PSWs by phoneOutbound
- Tours and lunch visits booked for adult childrenInbound
- Families called back two days after the tourOutbound
- Respite and trial stays booked after a hospital stayInbound
- Waitlist families called when a one-bedroom opensOutbound
- Messages for residents and worried-family callsInbound
- Puppy and kitten vaccine series booked from the first callInbound
- Overdue rabies and heartworm reminders by phoneOutbound
- Prescription diet and medication refills takenInbound
- Spay, neuter and dental pre-op and recovery callsOutbound
- Toxin and breathing calls put through to a technicianInbound