Dead hearing aids talked through, then booked for repair
A hearing aid that dies in the morning leaves someone half-deaf for the day. The agent goes through the simple checks your clinic approves, and if that doesn't fix it, gets them in.
A patient calls because a hearing aid is silent, whistling, weak or crackling.
Goes through your approved checks, then books a drop-in, a clean and check, or a repair.
A repair or drop-in booked with the aid, the side and what was already tried.
How it works
- Finds which aid
From the patient's file: the model, battery or rechargeable, and which side. It confirms with the caller in plain words.
- Goes through your checks
A fresh battery with the tab pulled and a minute to wake up, a new wax guard, seated properly in the charger. Only the checks you approve, one at a time.
- Stops when it's past the phone
It never suggests opening the aid or changing settings. If the checks don't help, it moves to booking.
- Gets them in
A drop-in time today for a clean and check, or a repair visit with the right clinician, whichever your clinic uses.
- Reads the warranty date
It can say when the warranty on file runs to. Whether a repair is covered stays with your staff.
- Writes it down for them
The time is said twice and texted. A family member helping on the call can get the text too.
Example call
- CustomerMy left hearing aid has gone dead. I put a new battery in and it's still nothing.
- AI agentI'm sorry, that's a rough start to the day. I'll go slowly. When you put the new battery in, did you pull off the little sticker and wait a minute before closing it?
- CustomerSticker, yes. I didn't wait.
- AI agentLet's try that. Open the door, wait a full minute, then close it. ... Anything?
- CustomerNo. Still dead.
- AI agentThanks for trying. It may just need a clean. You can drop in today between 1 and 4, and Anil will clean and check it while you wait. Can you make it?
- CustomerMy son can drive me at 2.
- AI agentI've put you down for a drop-in at 2 this afternoon, with Anil. Two o'clock, today. I'll text it to you, and bring both aids and the charger case if you have one.
After the call: Anil's afternoon shows a 2:00 clean and check for the left aid, with "new battery tried, waited a minute, still dead" on the visit. The patient has a text with the time spelled out.
What your team gets
- Repair and drop-in visits booked with the side, model and checks tried
- Fewer quick-fix calls at the front desk
- Warranty dates read from the file when asked
- Texts with every time spelled out
Questions
Will it tell patients to open or adjust the aid?
No. It only goes through the simple checks you approve, then books a visit.
Does it know which aid the patient has?
Yes, from their file: model, side, battery size or rechargeable. It confirms with them before the checks.
Can it tell if a repair is under warranty?
It can read the warranty date on file. Whether a repair is covered is decided by your staff.
Hear it on your phone
Request a demo call and the agent phones you, set up for hearing clinics like yours.