Sudden hearing loss in one ear sent to the audiologist
Waking up deaf in one ear is not a "book a test in two weeks" call. The agent hears it, puts the caller through to the audiologist with a summary, and follows your instructions when nobody is free.
A caller describes a sudden drop in hearing in one ear, with or without ringing or dizziness.
Asks your short questions, warm-transfers to the audiologist, or reads your instructions.
The audiologist knows the symptoms before picking up, and the call is flagged on the file.
How it works
- Hears it, even as a side remark
"I woke up and can't hear on the right" can come up in a call about batteries. It catches it either way.
- Tells it apart from a dead aid
Is it the ear or the hearing aid? With the aid out, can they hear on that side? Your questions, nothing more.
- Puts them through
A warm transfer to the audiologist on duty, with a private summary: which ear, since when, ringing or dizziness.
- When nobody can answer
It reads your instructions word for word, such as seeing a doctor today or going to emergency, and texts the audiologist at once.
- Never reassures
It doesn't say it's probably wax or nothing to worry about. That's for a clinician.
- Books what the clinician asks
If the audiologist wants a test today or tomorrow, it books that slot and texts the time.
Example call
- CustomerHi, I'm calling about batteries, but also, I woke up this morning and I can't hear much on my right side at all.
- AI agentThank you for telling me. Is that with your hearing aid out too? Can you hear on the right side without it?
- CustomerNo, it's the ear. It's muffled and ringing. It came on overnight.
- AI agentI'm going to put you through to Sarah, our audiologist, now. That's something she wants to hear about right away. Please stay with me.
- AI agent(privately, to Sarah) Doreen Achterberg, sudden muffled hearing and ringing in the right ear since overnight, not the aid. Called about batteries. Connecting.
- CustomerOkay. Thank you, dear.
After the call: Sarah takes the call with the symptoms already in hand, tells Doreen to see a doctor today, and asks the agent to book her a hearing test tomorrow at 9. The battery order is still on the file for pickup.
What your team gets
- Sudden loss sent to a clinician, never booked as routine
- A private summary before every urgent transfer
- Your instructions read word for word when nobody can answer
- Urgent calls flagged on the patient's file
Questions
Does it decide whether it's an emergency?
No. It hears the warning signs you set and puts the caller through. The audiologist decides what happens next.
What if it's really just a dead hearing aid?
It asks whether they can hear on that side with the aid out. If it's the aid, it goes to the battery and wax checks instead.
What about calls at night?
It reads your after-hours instructions as written and texts the on-call clinician so the call is seen first thing.
Hear it on your phone
Request a demo call and the agent phones you, set up for hearing clinics like yours.