Check-in calls in the first weeks with new hearing aids
The first weeks with new aids decide whether they stay in the ears or go back in the drawer. The agent calls while it's still easy to fix, and books the clinician who fitted them.
A patient is a week or two past a new fitting, or near the end of the trial period.
Asks how the aids feel and sound, books fine-tuning, and passes on anything worrying.
Adjustment visits booked before small problems turn into returns.
How it works
- Calls at the right moment
On the days you set after a fitting, and again before the trial period ends. Times that suit older patients, not dinner.
- Asks plain questions
Are you wearing them every day? Any whistling, soreness or a voice that sounds odd? How are restaurants and the phone?
- Writes it in their words
"My own voice sounds like I'm in a barrel" goes to the clinician exactly like that.
- Books the fine-tune
With the clinician who fitted them, before the trial ends. Time said twice and texted.
- Flags a return risk
A patient who has stopped wearing them, or says they want to send them back, goes to the clinician the same day.
- Reports the trial
Who's doing well, who's booked for adjustment, and who needs a person to call.
Example call
- AI agentHi Mr. Leblanc, it's Emma from Northshore Hearing in North Bay. It's been about two weeks with your new hearing aids. How are you getting on?
- CustomerThe TV is much better. But my own voice sounds hollow, like I'm in a tin can. And the right one rubs a bit.
- AI agentThank you, that's really helpful, and it's the sort of thing Melissa can usually adjust. Are you wearing them every day?
- CustomerMornings mostly. I take them out by supper.
- AI agentThat's understandable with the rubbing. Melissa has Friday at 11 in the morning or Monday at 2. Which is better?
- CustomerFriday at 11.
- AI agentFriday at 11 in the morning, with Melissa. Friday, 11 a.m. I'll text it to you now, and I'll let her know about the hollow sound and the right one rubbing.
After the call: Melissa's Friday shows a fine-tuning visit with "own voice hollow, right aid rubbing, out by supper" on it, and the trial report flags him as partly wearing so she knows to give it time.
What your team gets
- Fine-tuning visits booked before the trial period ends
- Patients' own words passed to the clinician who fitted them
- Return risks flagged the same day
- A trial report for every new fitting
- Fewer aids sent back
Questions
Does it adjust anything over the phone?
No. It listens, writes it down and books the clinician. Changes to the aids are made in the clinic.
When does it call?
On the days you choose, often a week or two after the fitting and again before the trial ends.
What if a patient wants to return the aids?
It takes it seriously, doesn't argue, and has the clinician call them the same day.
Hear it on your phone
Request a demo call and the agent phones you, set up for hearing clinics like yours.