First hearing tests booked, often by a spouse or adult child
The first call is usually from the wife who's tired of the TV at full volume, or the daughter who noticed Dad missing half the conversation. The agent explains the test kindly and books it in the patient's name.
Someone calls about a first hearing test, for themselves or a family member.
Explains the test, books it with the right clinician, and notes who called and who to text.
A test booked in the patient's name, with the family member's concerns and contact on file.
How it works
- Slows down
It speaks at an easy pace from the first word and repeats anything without a sigh. Many first callers are nervous or hard of hearing themselves.
- Explains the test
About an hour, painless, in a sound booth, with the results talked through right after. Bringing a family member along helps.
- Books in the patient's name
The person being tested goes on the booking, with who made the call and the number to text. Both can get the confirmation.
- Notes what's been noticed
The TV volume, trouble on the phone, ringing in the ears, one side worse. Written in the caller's words for the audiologist.
- Answers the money questions
Whether a test is free, and the funding programs you list, like provincial assistive device help or veterans' coverage. It never promises someone qualifies.
- Says the time twice
Read out, read back, then texted, so the date is on paper as well as heard.
Example call
- CustomerHi. My husband has the TV so loud the neighbours can hear it. I'd like to book him a hearing test, but he's not keen.
- AI agentThat's a common first step, and you're kind to make the call. The test takes about an hour, it doesn't hurt, and it's good if you come along. What's his name?
- CustomerRon Kowalczyk. He's 71.
- AI agentThank you. Anything he's noticed besides the TV? Ringing, or one side worse than the other?
- CustomerHe says his right ear's worse. And restaurants are hopeless for him.
- AI agentI've noted both. Jasmine, our audiologist, has Tuesday at 10 in the morning or Thursday at 2 in the afternoon. Which suits him?
- CustomerTuesday at 10.
- AI agentTuesday at 10 in the morning, with Jasmine, for Ron. I'll say it once more: Tuesday, 10 a.m. I'll text it to you now, and I can text Ron too if you'd like.
After the call: Jasmine's Tuesday shows a full hearing test for Ron, with "right ear worse, restaurants hard" in his notes and his wife named as the caller. Both have a text with the time written out in words.
What your team gets
- Tests booked in the patient's name, with who called
- Family concerns written down for the audiologist
- Confirmation texts to the patient and the caller
- Funding questions answered from your own list
- New patients tagged with how they heard of you
Questions
Can a daughter book for her father?
Yes. It books the test in his name, notes she called, and texts the time to whichever numbers they want.
Will it say whether funding covers the aids?
It explains the programs you list and what paperwork patients usually bring. Whether someone qualifies is decided by the program and your staff.
What if the patient on the line can't hear the agent?
It slows down, speaks more clearly, repeats as often as asked, and texts every detail so nothing depends on hearing it once.
Hear it on your phone
Request a demo call and the agent phones you, set up for hearing clinics like yours.