What an AI agent does for a pharmacy.

Five jobs that take the phone off the dispensary counter so the pharmacist can check and counsel. Pick one to see how it works, step by step, with an example call.

01Inbound

Refills taken by prescription number, before you open

Refill calls taken by Rx number or name and birth date, lined up for the dispensary.

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02Inbound

Flu shots, COVID and travel vaccines booked by phone

Vaccine calls get your clinic times, what to bring, and a booked spot.

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03Inbound

Medication questions put straight through to the pharmacist

Interactions, missed doses and pills that look different go to the pharmacist.

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04Outbound

Refill reminder calls before blood pressure or diabetes meds run out

Patients on daily medications get a call before they run out, and the fill is queued.

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05Outbound

Calls about filled prescriptions still waiting for pickup

Filled prescriptions sitting in the bin get a call before they go back to stock.

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One patient, month after month

How the five fit together across a patient's year with your pharmacy.

  1. 1Calls in a refill at 7 a.m.Refills taken by prescription number, before you open
  2. 2Forgets to pick it upCalls about filled prescriptions still waiting for pickup
  3. 3"These pills look different"Medication questions put straight through to the pharmacist
  4. 4Blood pressure pills due againRefill reminder calls before blood pressure or diabetes meds run out
  5. 5Books her flu shot in OctoberFlu shots, COVID and travel vaccines booked by phone

More in health and wellness

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