Calls about filled prescriptions still waiting for pickup
Every pharmacy has a bin of filled prescriptions nobody came for. The agent calls before they go back to stock, arranges pickup or delivery, and tells the pharmacist who isn't taking a medication any more.
A filled prescription has waited longer than you allow in the pickup bin.
Calls to arrange pickup or delivery, and flags patients who don't want it.
Fewer fills reversed, and a pharmacist alerted when a patient has stopped a medication.
How it works
- Watches the bin
Filled prescriptions past the number of days you set, usually a few days before you'd return them to stock.
- Calls the patient
A short call or text: your prescription is ready and waiting. No medication named on a voicemail.
- Offers delivery
Many patients just can't get in. It offers your next delivery run and the cut-off.
- Hears a no
"I stopped taking that" or "my doctor changed it" goes to the pharmacist, not just a note.
- Sets a date
A pickup day they choose, and a reminder text that morning.
- Clears the bin
The dispensary sees who's coming when, who wants delivery, and which fills to return.
Example call
- AI agentHi, is this Denise Arcand? It's Emma from Riverside Pharmacy in Lethbridge. You have a prescription ready and waiting for you here. Is now an okay time?
- CustomerOh no, I forgot all about it. I've had a terrible week.
- AI agentThat's okay. Would delivery help? Our driver comes to your area tomorrow afternoon, and the cut-off is noon.
- CustomerThat would be wonderful.
- AI agentDone. Same address on 13th Street? And is there anything else you need sent with it?
- CustomerSame address. And my husband's eye drops, if they're ready.
- AI agentHis are ready too, so I'll add them. Both are on tomorrow's afternoon delivery, and I'll text you when the driver is on the way.
After the call: Both prescriptions move from the pickup bin to tomorrow's delivery run, nothing is returned to stock, and the dispensary sees the change on its list.
What your team gets
- Uncollected fills picked up or delivered instead of reversed
- Patients who stopped a medication flagged to the pharmacist
- Household prescriptions combined on one delivery
- A daily list of who's coming when
Questions
Does it say the medication on a voicemail?
No. A voicemail only says a prescription is ready. The details are given once it confirms it's the patient.
What if the patient doesn't want it?
It tells the pharmacist, especially when they've stopped a medication, so the right follow-up happens.
Can it offer delivery?
Yes. It offers your next delivery run to their area, with the cut-off time.
Hear it on your phone
Request a demo call and the agent phones you, set up for pharmacies like yours.