Flu shots, COVID and travel vaccines booked by phone
From October the line fills with "do you have flu shots?". The agent books each one into the times your pharmacists open, books the whole family together, and leaves the dispensary to the dispensary.
A caller asks about a flu shot, a COVID-19 vaccine, a travel vaccine or another service you offer.
Explains your walk-in and booking rules, books a time, and texts what to bring.
A vaccination schedule that fills itself, paced to the pharmacist on shift.
How it works
- Answers the first question
Do you have it, do I need to book, can I walk in. From your instructions, which change through the season.
- Books the family
Several people in one call, back to back, with each name and birth date.
- Paces the pharmacist
Only the vaccination times you set aside, so the dispensary isn't swamped at 5 p.m.
- Says what to bring
Health card, a short sleeve, and for travel vaccines, the trip dates and countries. Eligibility notes come from your instructions.
- Hands off the clinical part
"Can I get it if I'm on blood thinners?" goes to the pharmacist, never answered by the agent.
- Reminds them
A text the day before, with the time and what to bring, and a way to move it.
Example call
- CustomerDo you have flu shots yet? For me and my two kids.
- AI agentWe do. Our pharmacists give them to children 2 and up. How old are the kids?
- CustomerSeven and ten.
- AI agentBoth are fine. I have Saturday at 10:40, 10:50 and 11:00, back to back. Would that work for all three of you?
- CustomerYes. And can I get my COVID booster at the same time?
- AI agentYes, they can be given in the same visit. I'll book yours for both. Can I have each name and date of birth?
- CustomerSure. ...
- AI agentAll three are booked Saturday from 10:40. Bring everyone's health card and wear short sleeves. I'll text you the times.
After the call: The vaccination schedule shows three Saturday times with each name, birth date and vaccine, the pharmacist on shift sees the COVID booster added for the parent, and the family has one text with all three times.
What your team gets
- Vaccine bookings in the times your pharmacists open
- Families booked back to back in one call
- What-to-bring texts and day-before reminders
- Clinical questions passed to the pharmacist
- A daily list of who is booked for what
Questions
Will it say who is eligible?
It reads your eligibility notes, such as ages and the groups you list. Anything about a patient's own health goes to the pharmacist.
Can it handle walk-ins?
Yes. It explains your walk-in rules in your words, and books a time for anyone who would rather not wait.
Can it book travel vaccines?
Yes. It takes the trip dates and countries and books a travel consult in the times your pharmacist sets.
Hear it on your phone
Request a demo call and the agent phones you, set up for pharmacies like yours.