What an AI agent does for a counselling practice.

Five jobs, from the first nervous phone call to the client who needs someone right now. Pick one to see how it works, step by step, with an example call.

01Inbound

First calls matched to the right therapist

The person who finally called hears a warm voice, finds a fit and leaves with an intake.

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02Outbound

Waitlist callers offered openings as they free up

When a regular slot frees up, the people waiting for that therapist get a call first.

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03Outbound

First sessions confirmed, forms in before the hour

A gentle call before a first session, so the client arrives ready and actually comes.

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04Inbound

Weekly sessions moved without email back-and-forth

Clients move or cancel a session by phone, any hour, and the therapist isn't interrupted.

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05Inbound

Callers in distress put through to the on-call clinician

Someone who says they might hurt themselves hears 9-8-8 and reaches a person, with no hold.

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One client, from the first call on

How the five fit together for one person who finally picked up the phone.

  1. 1Calls for the first timeFirst calls matched to the right therapist
  2. 2A grief spot opens upWaitlist callers offered openings as they free up
  3. 3Ready for the first sessionFirst sessions confirmed, forms in before the hour
  4. 4Moves a Thursday sessionWeekly sessions moved without email back-and-forth
  5. 5A hard night, and a personCallers in distress put through to the on-call clinician

More in health and wellness

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