Respite and trial stays booked after a hospital stay
A father is leaving hospital but can't go straight home, or a wife caring for her husband needs two weeks off. The call is answered, the furnished suite is checked, and the care team is assessing within the day.
A family needs a short stay: after a hospital stay, a caregiver's holiday, or to try the residence.
Checks furnished suites for the dates, explains the daily rate and care, books the pre-stay assessment.
An urgent note to marketing and care with the dates, the need and the hospital.
How it works
- Gets the dates
When the stay should start and end, and why: a discharge, a caregiver's holiday, or a trial before moving in.
- Checks the suites
Which furnished respite suites are free for those dates, from your availability list.
- Explains the stay
The daily rate, what's included, the care levels on offer, and what to bring, in your words.
- Learns the care need
Mobility, medications, memory, diet, and the hospital and discharge planner if there is one.
- Books the assessment
A pre-stay visit or call with your care manager, the soonest one open, so the suite is ready on the day.
- Flags it urgent
Marketing and care both get a text with the dates and the need. A stay starting within days rings the care manager.
Example call
- CustomerMy dad's at Guelph General after a fall. They want to discharge him Tuesday, but he can't go home alone yet.
- AI agentI'm sorry, that's a lot at once. We do short stays for just this. How long are you thinking he'd need?
- CustomerMaybe three weeks? Until he's steadier.
- AI agentI have a furnished respite suite free from Tuesday for up to a month. Respite in assisted living is 185 dollars a day, with meals, medication help and daily check-ins.
- CustomerOkay. What happens next?
- AI agentOur care manager, Sophie, will talk with you and his discharge planner. She has a call tomorrow at 10. Can I book it and have the planner's name?
- CustomerYes. It's Janet, on 4 North.
- AI agentYou're booked with Sophie at 10 tomorrow. I'm marking the Tuesday start as urgent so the suite gets ready.
After the call: Sophie has a 10 a.m. call with the family and the 4 North discharge planner, the respite suite is pencilled for Tuesday, and marketing sees a possible long-term move-in.
What your team gets
- Respite and trial stays matched to free furnished suites
- Care assessments booked within the day
- Discharge planner and hospital noted for the care manager
- Urgent starts flagged to marketing and care together
- Respite guests who later move in, tracked
Questions
Can it confirm the stay?
It checks a suite is free and books the care assessment. The stay is confirmed by your care manager once they know his needs.
Does it talk to the hospital?
It takes the discharge planner's name and unit so your care manager can call. It doesn't discuss the patient with the hospital itself.
Can it book a trial stay for someone thinking of moving in?
Yes. It books the dates and the assessment, and lets marketing know so they can check in during the stay.
Hear it on your phone
Request a demo call and the agent phones you, set up for retirement residences like yours.