Families called back two days after the tour
Families tour three or four residences in a month, and the one that follows up warmly stays on the list. Two days after the tour, they hear from you with answers, not pressure.
A tour two days ago, or a family that took the brochure and went quiet.
Calls, asks how they found it, answers questions, books a second visit or a consultation.
The next step on the calendar, or the family's reason for waiting, in their words.
How it works
- Knows the tour
Who came, which suites they saw, who showed them around and the notes the marketing lead left.
- Opens warmly
How was lunch, and what did your mom think? A real question, not a script about availability.
- Answers the leftovers
Can she bring her cat, how laundry works, whether the doctor visits on site. From your own answers, plainly.
- Offers the next step
A second visit with the future resident, a meal with a resident ambassador, a respite stay, or a move-in consultation.
- Respects the pace
Not ready? It asks when to check back and notes why. A family that chose elsewhere is thanked and taken off the list.
- Updates marketing
The CRM shows the call, the questions, the answer and the next date, so nobody calls the family twice.
Example call
- AI agentHi Mr. Singh, it's Emma from Willow Creek. You and your sister toured with Diane on Saturday. Is it a good time for a minute?
- CustomerSure. We liked it, actually. Dad's worried about his cat, though.
- AI agentThat's an easy one. Cats are welcome in our one-bedrooms, and a few residents have one. What did your dad think of the suite?
- CustomerHe liked the light. He's just not sure he's ready.
- AI agentThat's very normal. Some families start with a two-week respite stay so he can try it with his cat. Would it help if Diane called him to talk it through?
- CustomerYes, I think he'd like that.
- AI agentI'll ask her to call your dad Thursday afternoon. I'll text you the respite details now.
After the call: Diane has a task to call Mr. Singh's father on Thursday about a respite stay, with "worried about his cat, liked the light, not sure he's ready" in the CRM.
What your team gets
- Every tour followed up within two days
- Questions families forgot to ask, answered and logged
- Second visits, respite stays and consultations booked
- A check-back date for every family not yet ready
- Tour-to-move-in rate, month by month
Questions
Won't families find it pushy?
It calls once with a real question about their visit, answers what they ask, and lets them set the pace. If they say they've chosen elsewhere, it thanks them and stops.
Can it book a move-in?
It books the move-in consultation with your marketing lead. The suite, the agreement and the date are settled there.
What if they had a bad experience on the tour?
It listens, apologizes, and sends it to your general manager with the family's words, so a person can call them back.
Hear it on your phone
Request a demo call and the agent phones you, set up for retirement residences like yours.