Tours and lunch visits booked for adult children
Adult children do their research on Saturday morning and Sunday night, when the marketing office is closed. Every call now leaves with a tour, lunch in the dining room and the floor plans in their inbox.
A family member, or the future resident, calls about living at the residence.
Explains suites, care levels, meals and fees, books a tour or lunch visit, emails the details.
A tour on the marketing calendar with who's coming and what they care about.
How it works
- Takes its time
Many callers are a worried son on a lunch break or a widow thinking about her own move. It speaks clearly and never rushes them off.
- Learns about the person
Who it's for, where they live now, what's changed, and what matters to them: a garden, a chapel, a pet, a friend already living here.
- Explains the residence
Studios, one-bedrooms and companion suites, independent and assisted living, memory care if you offer it, meals, activities, and what the monthly fee covers.
- Says what's open
Which suite types are available now and which have a waitlist, from your availability list. It never holds a suite.
- Books the visit
A tour at the times you run them, with lunch or a seat at an activity, for everyone who's coming. Directions and parking by text.
- Sends the details
Floor plans, the care level guide and the menu by email, and the marketing lead gets the family's notes before they arrive.
Example call
- CustomerHi, my mother's been on her own since Dad passed and I'm starting to look at places. Is anyone there on a Sunday?
- AI agentYou've reached Willow Creek Retirement Residence, I'm Emma, and I can help. I'm sorry about your dad. What's your mom like, and what would she want in a new home?
- CustomerShe's pretty independent. She loves to garden. She doesn't drive anymore.
- AI agentShe'd have company here. Our residents keep raised beds in the courtyard, and our shuttle goes to Guelph twice a week. We have a one-bedroom open in independent living right now.
- CustomerWhat does it cost a month?
- AI agentOne-bedrooms start at 4,650 a month, with three meals, housekeeping and activities included. Would you and your mom like to come for a tour and lunch? I have Wednesday at 11:30 or Saturday at 11.
- CustomerSaturday. My brother can come too.
- AI agentSaturday at 11 with lunch for three. Diane will show you around, and I'll email you the floor plans and the menu tonight.
After the call: Diane has Saturday at 11 for three, lunch booked with the kitchen, and "widowed, independent, loves to garden, no longer drives" in the notes. The family has the floor plans and menu by email.
What your team gets
- Tours and lunch visits on the marketing calendar, any day of the week
- The future resident's story and interests, before the tour
- Lunch seats passed to the dining room
- Floor plans, care guide and menu emailed after the call
- Callers not ready to tour kept as an enquiry with a follow-up date
Questions
Will it say whether someone fits assisted living?
No. It explains what each level offers at your residence. Whether a person's needs can be met is decided by your care team when they meet them.
Does it quote rates?
Yes, the starting rates and what's included, from the figures you give it. Care packages that depend on an assessment go to your team.
Can the future resident call for themselves?
Of course. It speaks slowly and clearly, repeats details when asked, and lets them bring a family member onto the tour.
What about a family that isn't ready to tour?
It answers their questions, emails the brochure, and asks when to check back. Your marketing lead sees the enquiry and the date.
Hear it on your phone
Request a demo call and the agent phones you, set up for retirement residences like yours.