Missed sessions and stalled treatment plans called back
Half the people who stop coming halfway through a plan just got busy, and nobody called. Now the agent calls after a missed session or a quiet week, books them back in, and their physio knows about the gap before they walk in.
A missed session, or a patient with visits left on their plan and nothing booked.
Calls kindly, finds out what got in the way, books them back in, notes how they're feeling.
Patients back on their plan, and a note to the physio on the gap and how they've been.
How it works
- Finds the gaps
A no-show today, or a patient whose physio planned six more visits and nothing is booked for two weeks.
- Calls without guilt
"We missed you on Tuesday, is everything okay?" No lecture and no fee talk unless you want it.
- Hears what happened
Work got busy, they felt better, they felt worse, the cost. She notes it for the physio in their words.
- Books them back
With their own physio, at a time that fits the new reason: earlier mornings, a different day, one visit a week instead of two if the physio allows.
- Flags the ones getting worse
"It's actually worse" goes to the physio as a callback the same day.
- Lets the done ones go
A patient who is feeling great and wants to stop is thanked, and the physio is told so they can discharge them.
Example call
- AI agentHi Jordan, it's Emma from Lakeview Physiotherapy. We missed you at your last two sessions with Priya. Everything okay?
- CustomerYeah, sorry. Work's been crazy. Can I just pick back up?
- AI agentOf course. How has the shoulder been?
- CustomerBetter, but it still catches when I reach up.
- AI agentI'll let Priya know. Would earlier work better now? She has Tuesday at 7:00 in the morning.
- Customer7:00 would actually be great.
- AI agentYou're booked Tuesday at 7:00. Want me to keep Tuesdays at 7 for the rest of your plan?
- CustomerYes, please.
After the call: Jordan is back on Tuesdays at 7:00, Priya's note reads "missed two for work, shoulder better, still catches reaching overhead", and the clinic keeps the rest of the plan.
What your team gets
- Patients back on their treatment plan
- The reason for the gap noted for the physio
- Patients getting worse flagged for a same-day callback
- Finished patients flagged for discharge
- Plan completion rates by physio
Questions
Will patients feel chased?
She calls once with a kind check-in and a new time. If they want to stop, she thanks them and lets them go.
Can she change how often they come?
Only within what the physio allows. Anything else goes to the physio as a note.
Will she mention our missed-visit fee?
Only if you want her to, in your words, once and gently.
Hear it on your phone
Request a demo call and the agent phones you, set up for physiotherapy like yours.