Post-surgery rehab referrals called and booked
A referral for a new knee arrives by fax on Friday afternoon and sits until Tuesday. The surgeon wanted rehab to start within a week. Now the patient gets a call the same day and a first session inside the surgeon's window, with the next six weeks set.
A referral from a surgeon or hospital arrives for post-operative rehab.
Calls the patient, books the first session inside the surgeon's window, sets the weekly sessions.
A booked rehab plan, the surgery and date on file, and a note if the window can't be met.
How it works
- Reads the referral
The surgery, the date, the side, the surgeon, and when they want physio to start.
- Calls the patient
Often still sore at home, sometimes with a family member answering. She's patient and slow.
- Books inside the window
The first session within the time the surgeon asked for, with a physio who does post-op rehab.
- Sets the weekly rhythm
Two visits a week for six weeks, at the same times, so a family member can plan the driving.
- Covers the practical things
Ground-floor entrance, parking near the door, bringing the walker or crutches, wearing shorts for a knee.
- Tells the clinic if it's tight
If no physio has time inside the window, the clinic manager is told right away.
Example call
- AI agentHi, is this Helen Morrow? It's Emma from Lakeview Physiotherapy in Kingston. Dr. Singh sent us a referral for your knee. How are you feeling?
- CustomerOh, hello. Sore, but okay. My daughter's driving me everywhere.
- AI agentThat's good to hear. Dr. Singh would like you to start physio this week. Marcus has Thursday at 1:00. Would that work for your daughter?
- CustomerLet me ask her. ... She says Thursday at 1 is fine.
- AI agentLovely. He usually sees knee patients twice a week for about six weeks. Shall I keep Mondays and Thursdays at 1 for you?
- CustomerYes, that would make it easy.
- AI agentDone. There's a ramp at the front door and parking right beside it. Wear shorts and bring your walker. I'll text you all the dates.
After the call: Helen's first session is Thursday at 1 with Marcus, twelve sessions are held on Mondays and Thursdays, and the file shows the knee replacement, the surgery date and Dr. Singh's referral.
What your team gets
- Referrals called the day they arrive
- First sessions booked inside the surgeon's window
- Weekly sessions held at the same time
- Surgery, side and surgeon on the patient's file
- A note to the clinic manager when the window is tight
Questions
Can she talk to a family member?
Yes, if the patient says it's okay. She books around whoever is driving.
What if the patient wants a different clinic?
She thanks them and lets the clinic know, so the referral can be sent where they want.
Does she explain the exercises?
No. The physio does that at the first session. She covers only the practical things.
Hear it on your phone
Request a demo call and the agent phones you, set up for physiotherapy like yours.