Back-to-school eye exams booked for the whole family
In August a parent calls at 7 at night to book three kids before school starts. The agent books them back to back with the same optometrist and explains what's covered, from the details you gave it.
A parent, a new patient or a returning one calls to book an eye exam.
Books the right exam type and length for each person, siblings together, and explains coverage by age.
Exams booked with each child's name, age and school concerns, and one confirmation text for the parent.
How it works
- Takes every name
Each child's name, birth date and anything the teacher or parent noticed, like squinting at the board or headaches after reading.
- Picks the right exam
A child's first exam, a dilated exam or a routine one each takes its own time. The agent books the length your optometrists set for each.
- Lines them up
Siblings back to back with the same optometrist where the book allows, so the family makes one trip, often after school or on a Saturday.
- Explains coverage by age
What your province's health plan covers for children and seniors and what's paid privately, from the details you give it. Private vision plans are for the parent to check.
- Asks about the dispensary
If a child will likely need glasses, it mentions your kids' frame selection and that the optician can help right after the exam.
- One confirmation
A single text to the parent with every child's time, the address and what to bring, like current glasses and the health card.
Example call
- CustomerHi, I need eye exams for my three kids before school. Is that even possible this late?
- AI agentLet's find room. What are their names and ages?
- CustomerAva's 12, Liam's 9 and Noor is 5. Noor's never had one.
- AI agentThanks. Noor's first exam takes a little longer. Dr. Chen has Saturday the 29th from 9:20, all three back to back, Noor first. Would that work?
- CustomerThat's perfect. Is it covered? I've heard different things.
- AI agentIn Ontario, an eye exam once a year is covered for children under 20 with a valid health card. Glasses are separate, and your workplace plan may help with those.
- CustomerGood to know. Liam's teacher said he squints at the board, by the way.
- AI agentI've noted that for Dr. Chen. You're all set Saturday from 9:20. I'll text you the three times and a reminder to bring the health cards.
After the call: Dr. Chen's Saturday shows three exams in a row, Noor's booked as a first exam with the longer time, and "squints at the board" on Liam's. The parent has one text with all three times and what to bring.
What your team gets
- Each child's exam booked with the right type and length
- Siblings lined up back to back with one optometrist
- School and parent concerns noted for the doctor
- One confirmation text per family, with what to bring
- Evening and weekend calls booked in August, not lost to voicemail
Questions
Can it check whether a child's exam is covered?
It explains your province's coverage by age from what you give it. It doesn't check a health card or a private plan.
How does it know how long each exam takes?
You set the length for each type, such as a child's first exam, a dilated exam or a contact lens exam, and it books that much time.
Can it book a parent's exam on the same visit?
Yes. It adds the parent before or after the kids with the same optometrist, or another one if that's quicker.
Hear it on your phone
Request a demo call and the agent phones you, set up for optometrists like yours.