"Are my glasses ready?" answered from the lab order
Half the calls to the dispensary are "are my glasses ready?". The agent checks the order, tells them where it is, books a fitting time when it's in, and turns "my arm snapped" into a repair visit.
A patient calls about a glasses or lens order, or a broken frame.
Finds the order, gives its status, texts when it's in, books the pickup fitting or a repair.
Optical staff fitting frames instead of reading out order status all day.
How it works
- Finds the order
By name and birth date, or the order number. It confirms the frame they chose before it says anything.
- Gives the status
Sent to the lab, lenses being made, back and being checked, ready for pickup. In plain words, from the order.
- Books the pickup fitting
New progressives and first glasses need a few minutes with the optician. It books that time instead of a rushed walk-in.
- Texts when it's in
If it's still at the lab, it offers a text the moment the order is marked ready, so they stop calling.
- Turns breaks into repairs
A snapped arm, a loose screw, a lens popped out. It books an adjustment or repair visit and says what to bring.
- Hands off the rest
Questions about the prescription, the lens choice or the bill go to the optician who took the order, with the call summary.
Example call
- CustomerHi, it's Hélène Gagnon. Just wondering if my new glasses are in. I ordered them on the 2nd.
- AI agentHi Ms. Gagnon. I have your order for the tortoiseshell frames with progressive lenses. They came back from the lab yesterday and are being checked.
- CustomerOh good. Can I come get them today?
- AI agentThey'll be ready tomorrow. Since they're your first progressives, Karim likes 15 minutes to fit them. Would tomorrow at 11:15 or 4:30 suit you?
- Customer4:30. And the nose pad fell off my old pair, can he fix that too?
- AI agentEasy. I've added a nose pad repair to the same visit. Bring the old pair along. I'll text you the time now.
After the call: Karim's book shows Ms. Gagnon tomorrow at 4:30 for a progressive fitting and a nose pad repair, the order notes that she called, and she has a text with the time.
What your team gets
- Order status read from the order, never guessed
- Fitting times booked for progressives and first glasses
- "Ready" texts sent the moment an order is marked in
- Repairs and adjustments booked with what to bring
- Fewer status calls at the dispensary counter
Questions
Will it say the glasses are ready when they're not?
No. It reads the status on the order. If the order hasn't been marked ready, it says where it is and offers a text when it is.
Can it answer questions about lens options?
It explains what's on the order in plain words. Choices about lenses and coatings go to the optician.
What if the order is late from the lab?
It says so honestly, gives the date on the order if there is one, and lets the optician know the patient called.
Hear it on your phone
Request a demo call and the agent phones you, set up for optometrists like yours.