Toothaches and broken teeth booked into the emergency block
A cracked molar on a Saturday night is the patient who stays with whoever helps first. Every pain call is answered, asked your screening questions, and booked into the first emergency slot. Swelling and fever reach the dentist on call.
A patient, or someone new, calls with pain, a broken tooth, a lost crown or swelling.
Asks your screening questions, books the first emergency slot, puts swelling or fever through to the dentist on call.
An emergency exam booked with the tooth and symptoms noted, or a dentist who heard a summary first.
How it works
- Answers, any hour
In the office's name, calm and kind, on a Saturday night the same as a Tuesday morning.
- Asks your questions
Which tooth, how long, broken or loose, hot or cold sensitivity, swelling in the face or jaw, a fever. The questions your dentists chose, asked one at a time.
- Sends the serious ones up
Swelling that's spreading, a fever, trouble swallowing: she warm-transfers to the dentist on call with a short private summary. Trouble breathing is told to call 911.
- Books the emergency slot
The first opening in the time you hold for emergencies, with a longer limited exam and X-ray time built in.
- Gives your comfort steps
Only the ones your dentists wrote: a cold compress, the pain relief they usually take, saving a broken piece in milk. She never diagnoses.
- Leaves a note for the morning
The tooth, what happened and the symptoms on the chart, so the dentist walks into the room knowing the story.
Example call
- CustomerHi, I know you're closed. I bit a popcorn kernel and half my back tooth broke off. It's really sore.
- AI agentOuch, I'm sorry. Let's get you in. Is it upper or lower, left or right?
- CustomerLower left, way at the back.
- AI agentAny swelling in your face or jaw, or a fever?
- CustomerNo, it just hurts when I drink anything cold.
- AI agentThanks. Dr. Nakamura has an emergency opening Monday at 8. Until then, she suggests avoiding chewing on that side and a cold compress outside the cheek. If any swelling starts, call back and I'll get you to the dentist on call.
- CustomerOkay. Monday at 8 is good.
- AI agentYou're booked. Keep the broken piece if you have it. I'll text you the confirmation.
After the call: Monday 8:00 is booked in Dr. Nakamura's emergency time with "lower left molar, fractured on popcorn, cold sensitive, no swelling" on the chart, and the on-call dentist was not woken for it.
What your team gets
- Emergency exams booked into the time you hold for them
- The tooth, cause and symptoms on the chart before the visit
- Swelling and fever calls put through to the dentist on call
- Only your dentists' own comfort steps, never a diagnosis
- A morning list of every after-hours pain call
Questions
Will she tell a patient what's wrong?
No. She asks your questions and books the visit. What the tooth needs comes from the dentist in the chair.
Who decides what is urgent?
Your dentists. They set which symptoms go to the dentist on call and which wait for the emergency block.
Can she book a non-patient with pain?
Yes. She registers them as a new patient, books the emergency slot, and books their family exams too if they want.
What about a knocked-out tooth?
Your dentists set it. Most offices have her put that call straight through, with their instructions on keeping the tooth moist.
Hear it on your phone
Request a demo call and the agent phones you, set up for dental clinics like yours.