Rebooking calls when a regular's next session is due

How it works

1. Spots the gap

   Each night it looks for clients who usually book every few weeks and have passed that gap with no session ahead.

2. Checks their therapist

   It finds their usual RMT's next openings at the times that client tends to book, like Tuesday evenings or Saturday mornings.

3. Calls like the desk would

   A short, friendly call: their therapist has time, would they like it? No sales script, no pressure.

4. Books it

   Same length and technique as their last few visits unless they ask for a change, with a text confirmation.

5. Respects a no

   Away for the summer or feeling fine? It asks when to check back and notes it. A client who says stop calling is never called again.

6. Shows the drift

   The owner sees which regulars have gone quiet and whose book has room, so slow weeks are spotted early.

Example call

1. AI agentHi Mr. Bhatt, it's Emma from Kingsway Therapeutic Massage. Is now an okay time? You usually see Lena every month, and I noticed nothing's booked.
2. CustomerOh, right. It's been a crazy few weeks at work.
3. AI agentThat happens. Lena has Thursday at 6 or next Tuesday at 6:30, for the usual 60 minutes. Either one work?
4. CustomerThursday. My shoulders are already telling me.
5. AI agentThursday at 6 with Lena, 60 minutes. Want me to book the one after that too, four weeks out, so it's done?
6. CustomerSure, why not.
7. AI agentBoth are in. I'll text you the two dates now.

After the call: Lena's book shows Mr. Bhatt on Thursday at 6 and again four weeks later, and he's off the drifted list. The owner's weekly report counts two sessions booked from one call.

What your team gets

• Regulars rebooked with their own therapist
• Next visits booked ahead when the client wants it
• Callback dates for clients who said not now
• A drifted-clients list for the owner
• Sessions and revenue booked from rebooking calls

Questions