Spay, neuter and dental pre-op and recovery calls
A pet who ate breakfast means a cancelled surgery and an empty slot. The night-before call prevents that, and the call the next day catches the incision a technician should see.
A surgery or dental is booked for tomorrow, or was done yesterday.
Gives fasting and drop-off instructions, confirms consent forms, checks recovery the day after.
A full surgery list in the morning, and any worrying recovery answers sent to a technician.
How it works
- Calls the night before
Food up by midnight, water until the morning, drop-off time, and how long the pet will stay. In your clinic's words.
- Confirms the paperwork
Consent form and estimate signed, bloodwork chosen or declined, and the best number to call during the day.
- Moves it if needed
A pet who's sick or an owner who can't make it is moved to another surgery day, so the slot can be filled.
- Calls the day after
Eating, energy, the incision, the cone, and whether the pain medication is going down.
- Flags what worries
Swelling, discharge, not eating, vomiting or a chewed incision goes to a technician right away, with the owner's words.
- Books the recheck
The suture removal or dental recheck at the interval your vet set, with a text confirmation.
Example call
- AI agentHi Mr. Lambert, it's Emma from Bayview Animal Hospital. Just checking in on Daisy after her spay yesterday. How is she doing?
- CustomerPretty good. She ate a bit of supper. But the incision looks a little red this morning.
- AI agentThanks for telling me. Is there any swelling, or anything coming from it?
- CustomerMaybe a little puffy. No discharge.
- AI agentI'd like a technician to hear that. I'm putting you through to Mélanie now, and I'll stay on until she picks up.
- CustomerOkay, thanks.
- AI agent(to the technician) Daisy Lambert, spayed yesterday by Dr. Chen. Incision a little red and puffy, no discharge, eating. Putting the owner through.
After the call: Mélanie took the call with the summary and asked for a photo of the incision. Daisy's ten-day suture recheck was already booked, and the call is on her record.
What your team gets
- Fewer surgeries cancelled because a pet ate
- Consent and estimate confirmed before the morning
- Next-day recovery checks on every surgery and dental
- Worrying answers sent to a technician with the owner's words
- Suture and dental rechecks booked
Questions
Will it tell an owner the incision is fine?
No. It never says a symptom is nothing. Anything on your list goes to a technician, and the decision is theirs.
Does it call for every surgery?
For the procedures you choose: spays, neuters, dentals, mass removals. Each has its own instructions and recovery questions.
What if the owner forgot to fast the pet?
On the morning call or a call to the clinic, it tells them to call the surgery team before driving in, or puts them through.
Hear it on your phone
Request a demo call and the agent phones you, set up for veterinary clinics like yours.