Inbound: the customer calls

Toxin and breathing calls put through to a technician

"My dog ate a bag of chocolate chips" is never put on hold. A technician is on the line in seconds with what was eaten, how much and when, and after hours the owner hears where to drive.

When it starts

A caller says a pet ate something on your toxin list, or is struggling to breathe, collapsed or bleeding.

What the agent does

Asks three quick questions, warm-transfers to a technician, or gives the emergency hospital after hours.

What your team gets

A technician on the line with the pet, the substance and the timing already known.

How it works

Catches it at once
Chocolate, grapes, xylitol gum, lilies, rodent bait, human medications, or words like can't breathe or collapsed, at any point in a call.
Asks three things
What the pet is, what they ate and roughly how much, and when. Nothing that slows down the transfer.
Puts a tech on
Warm-transfers to a veterinary technician with a two-line summary first. No hold, no queue behind routine calls.
After hours
Gives the emergency hospital you send clients to, with the address and the drive, and the animal poison helpline you choose.
Never reassures
It never says a pet will be fine or a dose is too small to matter. The technician or vet decides.
Logs it for the morning
The call goes on the pet's record, so the vet sees it at the next visit or follow-up.

Example call

CustomerMy dog just ate a bag of chocolate chips off the counter. What do I do?
AI agentI'm getting a technician on right now. Quickly: what kind of dog and about how big, and was it milk or dark chocolate?
CustomerMoose, a lab mix, about 15 kilos. Semi-sweet chips, most of a bag. Ten minutes ago.
AI agentThank you. Stay with me, I'm connecting you to Mélanie now.
AI agent(to the technician) Moose, lab mix, 15 kilos, ate most of a bag of semi-sweet chips about ten minutes ago. Owner on the line.
CustomerOkay. Okay.

After the call: Mélanie took the call knowing the dog, the weight, the chocolate and the timing, and told the owner to bring Moose straight in. The front desk had his file open when he arrived.

What your team gets

Toxin and breathing calls never queued behind routine calls
A technician on the line with species, weight, substance and timing
After-hours callers sent to your emergency hospital with directions
Every urgent call on the pet's record
Your toxin list and screening questions used exactly as written

Set up with you: The team sets up a connection to your ezyVet, AVImark or Cornerstone patient records and your technicians' phones, writes the toxin list and screening questions with your medical director, and runs test calls with your team before it goes live.

Questions

Can it tell an owner whether to bring the pet in?

No. It gets a technician on the line, and the technician or vet decides. It never says a pet will be fine.

What happens after hours?

It gives the emergency hospital you send clients to, with the address, and the animal poison helpline you choose. It can also try your on-call vet if you have one.

What if a technician doesn't pick up?

It tries the next person on your list, stays with the owner, and if nobody answers it gives the emergency hospital and helpline.

Does it catch it on a booking call?

Yes. If an owner mentions the cat chewed a lily while booking a vaccine, it stops and puts them through.

Hear it on your phone

Request a demo call and the agent phones you, set up for veterinary clinics like yours.

Get a demo call