Lapsed chiropractic patients checked in on
A patient who came every two weeks for a year quietly stops. Months later their back flares up and they call whoever they find first. The agent checks in before that, kindly, and books the ones who want to come back.
A regular patient with nothing booked for the number of weeks you set.
Calls to ask how they've been, books a visit if they want one, notes why they stopped.
Returning patients booked, the reasons patients drift, and a list of who is doing fine.
How it works
- Finds who drifted
Patients who came regularly and have nothing booked for six or eight weeks, by the rules you set.
- Checks in warmly
"We haven't seen you in a while and wanted to see how you're doing." No pitch.
- Hears how they are
Feeling great, flared up, moved, changed jobs, ran out of benefits. Noted for the chiropractor.
- Books if they want
A visit with their chiropractor, at their old time if it's free.
- Lets them go kindly
A patient doing fine is told that's great, and isn't called again for the period you set.
- Shows the pattern
Why patients stop, by chiropractor, so you can see whether it's cost, schedule or results.
Example call
- AI agentHi Bev, it's Emma from Bloor West Chiropractic. We haven't seen you since the summer and wanted to see how you're doing.
- CustomerOh, that's nice of you. Honestly, my hip's been acting up again since I started gardening less and sitting more.
- AI agentI'm sorry to hear that. Would you like to come in and see Dr. Lavoie?
- CustomerYes, I should.
- AI agentShe has your old time, Wednesday at 10:15. Would that work?
- CustomerThat's perfect.
- AI agentYou're booked Wednesday at 10:15. I'll let Dr. Lavoie know about the hip. See you then.
After the call: Bev is back at her old Wednesday 10:15 time with Dr. Lavoie, and her file shows "hip flaring again, sitting more" for the visit.
What your team gets
- Lapsed patients booked back in
- Why each patient stopped, in their words
- Old standing times offered first
- A do-not-call period for patients doing fine
- Return rates by chiropractor
Questions
Will this feel like a sales call?
No. It's a check-in. If they're doing well, she's glad for them and lets them go.
What if they stopped because of cost?
She notes it for the office. She doesn't offer discounts unless you've given her one.
How often will a patient be called?
Once per period you set. A patient who asks not to be called again isn't.
Hear it on your phone
Request a demo call and the agent phones you, set up for chiropractors like yours.