Fall sweeps booked with the stove and roof details
From September to the first frost, the phone rings while you're on a roof. Emma books every sweep with what changes the job, so a steep two-storey stack isn't squeezed into a 30-minute slot.
A homeowner calls to book a sweep before lighting the first fire of the season.
Asks appliance type, wood burned, last sweep and roof access, books the right length of slot.
Sweeps booked with the details that set the crew's day, and prep texts already sent.
How it works
- Answers from the roof
You don't climb down for the phone. Emma picks up on the first ring and books the work in your company's name.
- Learns the appliance
Open masonry fireplace, fireplace insert, or freestanding wood stove, and whether there's more than one flue.
- Asks how hard it burned
Roughly how many cords last winter, wood or pellets, and when it was last swept. A full-time stove needs more time than a fireplace used at Christmas.
- Checks access
Bungalow or two storeys, a steep metal roof, a stack with a cap or none. Your crew decides roof or inside sweep, and she notes what's needed.
- Books the right slot
She picks a time that fits the job's length, offers two options, and holds the slot on the crew's day.
- Texts the prep
Your steps: no fire for 24 hours before, hearth cleared, furniture moved back, pets elsewhere.
Example call
- CustomerHi, I'd like to get the chimney swept before we start using the stove again.
- AI agentHappy to book that. Is it a freestanding wood stove or an insert, and do you know when it was last swept?
- CustomerFreestanding. Last fall, by you guys I think.
- AI agentYes, I see you here from October. About how much wood did you burn last winter?
- CustomerMaybe four cords. It's our main heat.
- AI agentThanks, that helps. I have Tuesday the 16th at 9 or Thursday the 18th at 1. Which works?
- CustomerTuesday morning.
- AI agentYou're booked. Please don't burn for 24 hours before, and clear the hearth. I'll text those steps with your confirmation.
After the call: The sweep is on Tuesday 9:00 for the crew with "freestanding, main heat, about four cords, swept last October" and the longer slot that needs. The homeowner has the prep steps by text.
What your team gets
- Sweeps booked with appliance, wood burned and roof notes
- Slots sized to the job so crew days don't run over
- Prep instructions texted to every customer
- Returning customers matched to last year's visit
- A summary and recording of every call
Questions
Does it decide roof or inside sweep?
No. It notes the roof type, height and cap so your crew can decide. It can explain how you usually do it.
Can it handle pellet stoves?
Yes. It asks the same questions and books the service you offer for pellet appliances.
What if the fall is fully booked?
It adds them to your cancellation list and tells them honestly when your next opening is.
Hear it on your phone
Request a demo call and the agent phones you, set up for chimney sweeps like yours.