Snapped springs booked before the commute
The torsion spring lets go on the first minus 25 morning. The homeowner hears Emma, not voicemail, learns not to touch the door, and has a technician booked before they've called in late to work.
A caller heard a loud bang, sees a gap in the spring over the door, or the door won't lift.
Confirms it's a spring or a cable, says what not to do, books the repair or puts an urgent case through.
A spring job with door size, spring type and whether the car is trapped, on the tech's phone.
How it works
- Picks up on the first ring
At 6:50 in the morning or 10 at night, in the company's name. Cold snaps bring a dozen spring calls before the office opens, and each one is answered.
- Works out what broke
A gap in the spring above the door, a cable hanging loose off the drum, or a door sitting crooked in the tracks. Emma asks what they see and hear, in plain words.
- Keeps them away from the door
With a broken spring the door weighs a couple of hundred pounds dead. She asks them not to lift it, not to pull the red release cord, and to stop pressing the opener.
- Gets what the tech needs
Single or double door, one spring or two, rough age of the door, and any photo they can text of the spring. The right springs go on the truck the first time.
- Books the first window
She sees which technicians have room today and offers the earliest arrival window. Springs are usually replaced in pairs, and she mentions the price your list gives for that.
- Urgent cases go to a person
A car needed for dialysis or a newborn's appointment is warm-transferred to service dispatch, with the details read to them first.
Example call
- CustomerOur garage door just went bang and now it won't open. My van's inside and I've got to get the kids to school.
- AI agentThat sounds like a broken spring. Can you look up above the door? Is there a coiled spring on a bar with a gap in it?
- CustomerYeah, there's like a two-inch gap in it.
- AI agentThanks. Please don't lift the door or pull the red cord. Without the spring it's very heavy and it can drop. Is it a double door?
- CustomerDouble. White, maybe fifteen years old.
- AI agentGot it. I have a technician who can be there between 10 and noon today. Our price for a pair of springs on a double door is 395 dollars, installed. Does that work?
- CustomerYes. I'll get my neighbour to drive the kids.
- AI agentYou're booked between 10 and noon. If you can, text a photo of the spring to this number and Ryan will bring the right ones.
After the call: Ryan's 10 to noon window shows the double door, the split torsion spring and the photo the homeowner texted. The family has a confirmation text and a reminder not to use the opener.
What your team gets
- Spring jobs with door size, spring count and age, booked into the tech's day
- Photos of the broken spring attached to the job before the truck leaves
- Cold-snap call volume answered without anyone pulled off an install
- Urgent trapped-car calls put through to dispatch with a short brief
- A summary and recording of every call in the portal
Questions
Will it tell people to lift the door by hand?
No. With a broken spring it asks them to leave the door, the opener and the release cord alone and books the repair.
Does it quote spring prices?
Only the prices on your price list, such as a pair of springs on a double door. If the job sounds unusual, it books the visit and the technician quotes on site.
Can it fit spring calls into a full day?
It offers the open windows on your schedule. When the day is full, it books the first slot tomorrow and flags the call for dispatch to squeeze in if they can.
What if the door came off its tracks?
It treats it as urgent, asks them to keep everyone clear of the door, and books or transfers it under the rules you set.
Hear it on your phone
Request a demo call and the agent phones you, set up for garage doors like yours.