Heat-wave AC calls booked in order of need

How it works

1. Answers the flood

   When thirty people call in an hour, all thirty are answered on the first ring and nobody sits on hold.

2. Checks the easy causes

   The breaker for the outdoor unit, the thermostat on cool, a frozen indoor coil, a filter that hasn't been changed since spring.

3. Asks who's at risk

   Seniors, newborns, someone with a heart or breathing condition. Your rules decide who goes first.

4. Books honestly

   If the next opening is Thursday, she says Thursday. No promises the board can't keep.

5. Keeps a waitlist

   Anyone who wants sooner goes on it, and she calls them the moment a slot opens.

6. Offers what helps now

   Your approved tips for staying cool, and for the at-risk, a nudge toward a cooling centre in their town if you want one mentioned.

Example call

1. CustomerOur AC stopped blowing cold this morning. It's 31 inside.
2. AI agentThat's tough in this heat. Is the outdoor unit running, the fan on top spinning?
3. CustomerIt's quiet. Nothing's moving.
4. AI agentCould you check the breaker panel for one labelled AC or condenser and see if it's tripped?
5. CustomerIt's fine, it's on. Still nothing.
6. AI agentThen a tech needs to see it. Is anyone in the home elderly or unwell?
7. CustomerNo, just me and my partner.
8. AI agentOur first opening is Wednesday at 10. I'll book that and put you on the waitlist for anything sooner. If a spot opens today, I'll call you right away.

After the call: The call is booked for Wednesday 10:00 with "condenser silent, breaker on" and the customer is on the same-day waitlist. When a cancellation opens Tuesday afternoon, she calls them first.

What your team gets

• A board filled by your priority rules, not by who called first
• Breaker and filter checks done before a tech is sent
• A same-day waitlist worked automatically
• Honest arrival dates, so fewer people call twice
• A heat-wave report of calls, bookings and waitlist fills

Questions