No-heat nights sorted by who's in the house
At minus twenty-five, every caller feels like the emergency. Emma asks how cold it is inside, who lives there and what the furnace is doing, and wakes your on-call tech only for the calls that can't wait.
A no-heat call after hours or during a cold snap, many at once.
Asks indoor temperature and who's home, transfers emergencies, books the rest first thing.
An on-call tech who sleeps through the filter calls, and a morning board already sorted.
How it works
- Answers every caller at once
The first cold night of the year can bring dozens of calls an hour. Nobody hears a busy signal.
- Asks what matters
Indoor temperature, a baby, a senior or someone unwell in the home, whether the furnace is making any sound at all.
- Applies your rules
You decide the line, for example under 15 degrees with someone vulnerable, or any home under 10. She follows it every time.
- Puts emergencies through
A warm transfer to the on-call tech with a private summary: address, temperature, who's home, what the thermostat shows.
- Books the rest first thing
A morning slot on the board, a text with the time, and tips you approve for keeping warm until then.
- Tells the office in the morning
Every overnight call, sorted by urgency, ready when dispatch logs in.
Example call
- CustomerOur furnace stopped about an hour ago. It's 14 degrees in here and my mother's 88.
- AI agentI'm sorry, let's get someone to you. Is the thermostat on and set to heat, and is the furnace making any sound?
- CustomerIt's set to 22. The furnace is clicking but nothing happens.
- AI agentThank you. With your mother at home and the house at 14, I'm putting you through to Marc, our on-call technician, now.
- AI agent(privately, to Marc) No-heat call on Elm Street in Sudbury. 14 degrees inside, 88-year-old in the home, furnace clicking but not lighting. Connecting now.
- CustomerThank you so much.
After the call: Marc takes the call knowing the address, the temperature and the symptom, and a job opens on the board for tonight. The office sees it first thing with the call recording and summary.
What your team gets
- Warm transfers only for calls that meet your emergency rules
- A private summary to the on-call tech before they pick up
- Morning slots booked for everything else, with a text
- An overnight report sorted by urgency for dispatch
- Recordings of every after-hours call
Questions
Who decides what counts as an emergency?
You do. Temperature, who's in the home, a gas smell or a CO alarm, whatever rules your shop uses. She applies them the same way on the hundredth call as the first.
What if the on-call tech doesn't answer?
She tries the backup you name, then tells the caller honestly when to expect a call back and texts them.
Does she mention the after-hours rate?
Yes, if you want her to, using your rate. Many callers still want someone tonight, and they know before the tech arrives.
Can she handle a cold snap with many calls?
Yes. She answers many calls at the same time, so the twentieth caller gets the same attention as the first.
Hear it on your phone
Request a demo call and the agent phones you, set up for HVAC like yours.