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Inbound: the customer calls

Lockouts at minus thirty, sorted before the van rolls

The person locked out in January will call every number on the search page. Yours answers first, gets the exact location and the ID question sorted, and the on-call locksmith's phone only rings once there's a real job.

When it starts

Someone calls locked out of a house, apartment, car or business, any hour.

What the agent does

Gets the location, checks they're safe and warm, explains your ID rule, connects the locksmith.

What your team gets

A ready job on the locksmith's phone, and the arrival time texted to the caller.

How it works

  1. Answers at 2 a.m.

    First ring, every night of the year. The caller in the cold hears a calm voice, not a voicemail box.

  2. Checks they're safe

    Are they somewhere warm? A child or a pet in a car is told to call 911 right away, before anything else.

  3. Gets the exact spot

    Street address or intersection, the unit, the buzzer, and whether it's a house, condo, car or business.

  4. Explains your ID rule

    Before anyone drives out: ID with the address, a lease or a utility bill. She asks what they have and notes it.

  5. Gives your call-out price

    Your after-hours opening price from your list, so there's no argument at the door.

  6. Connects the locksmith

    A warm transfer with a private summary. Once the locksmith gives an arrival time, she texts it with his name and a description of the van.

Example call

  1. CustomerI'm locked out of my house. My keys are on the kitchen counter and it's freezing.
  2. AI agentLet's get you inside. Are you somewhere warm right now?
  3. CustomerAt my neighbour's. I'm on Elgin Street in Sudbury, 214.
  4. AI agentGood. The locksmith will need to see ID with that address before opening the door. Does your licence show 214 Elgin?
  5. CustomerMy wallet's inside too. My neighbour knows I live here though.
  6. AI agentThat's okay, he can check ID once the door's open. The after-hours opening is 175 dollars. I'm putting you through to Luc now.
  7. AI agent(privately, to Luc) House lockout, 214 Elgin, Sudbury. Caller at the neighbour's. Wallet and ID inside, neighbour can vouch. Quoted 175. Connecting.

After the call: Luc takes the call knowing the address, that the ID is inside and the price was quoted, and gives a 25-minute arrival. The caller gets a text with his name and his white van.

What your team gets

  • Night lockouts answered on the first ring, every night
  • The exact address, unit and buzzer before the van moves
  • Your proof-of-residence rule explained before anyone drives out
  • After-hours prices quoted from your list, ending disputes at the door
  • Arrival texts with the locksmith's name and van
Set up with you: The team loads your service area, after-hours prices and ID rule, sets up a connection to your job software (Workiz, Jobber or ServiceM8) and the on-call phone list, and sets which calls ring the locksmith at night.

Questions

Will she promise how fast someone comes?

No. The on-call locksmith gives the time and she texts it to the caller once he does.

What if a child is locked in a car?

She tells the caller to call 911 right away, then follows your instructions for reaching the locksmith.

Does she take every lockout at night?

Only the ones you choose. You can set rules by area and job type for after-hours calls.

Hear it on your phone

Request a demo call and the agent phones you, set up for locksmiths like yours.

Get a demo call